Senior Technical Support Analyst
CurrentEDRs Error checks and debugging RatingL2 Technical Issues CDR issues debugging and analysisDA Tables Reprocessing Sorb Open and Failed Orders analysis and issues fixingSiebel CRM and Singleview Syncing PCM portal issues resolvingOrder Reprocessing Pre Bill check and data fixes Post Bill check and validation Invoice validation with Remittance and total billed Ref And Raw Data checkEMM request issues Analysis resolutionsComplete Siyakhula -iLula Functional and Technical issues Resolutions