Dharmik D Rathod Email & Phone Number

Ahmedabad, GJ, IN

• At TeamLogic IT, we specialize in helping businesses enhance security, productivity, and profitability through advanced technology solutions. With over 18 years of experience, we offer a comprehensive range of managed.
• Cloud Services
• Cybersecurity & Compliance
• Managed IT Services
• Data Backup and Recovery
• Data, Voice, and Connectivity SolutionsTeamLogic IT’s dedication to excellence ensures that businesses can confidently rely on our expertise to navigate their IT challenges and drive sustained success.

London, England, United Kingdom

• REED was founded in 1960 by James's father, Sir Alec Reed, and is now a global recruitment company, with more than 3,000 employees working in 140 locations around the world.Reed.co.uk was the first recruitment website.
• Strong experience in recruitment with the London IT Talent Acquisition team.
• Specialized in the UK market.
• Well versed with the Inside IR35 and Outside IR35 Tax Terms.
• Hiring for prestigious clients including:
• National Counter Terrorist Police

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Winston-Salem, North Carolina, United States

• Strong experience in end-to-end recruitment with excellent communication skills.
• Worked in US and Canadian market.
• Well versed with the different Tax terms like Corp to Corp, 1099, W2, Green Card, PR, open work permit.
• Proficient in using job board like Dice, Monster, Bullhorn, Career Builder and Job Diva.
• Worked On Following Skills/Technologies:
• ERP: SAP, PeopleSoft, Siebel, Oracle Application, JDE, Tibco

Ahmedabad, Gujarat, India

Info City Gandhinagar

Info City Gandhinagar

• Played a key role in the certification process, guiding and evaluating new CSR trainees to ensure their readiness for independent customer interactions.
• Provided support and guidance to new team members during onboarding and training processes.
• Actively participated in mentorship programs, sharing expertise and contributing to the professional development of colleagues.
• Distinguished as a Subject Matter Expert, demonstrating an extensive understanding of Swiggy's products, policies, and operational intricacies.
• Served as the go-to resource for the team, providing expert guidance on complex customer queries and ensuring consistent and accurate information dissemination.
• Actively participated as floor support, providing real-time assistance to customer service representatives, troubleshooting complex issues, and ensuring a smooth workflow during peak hours.

• Customer Support Excellence:Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely manner. Managed a high volume of customer interactions via.
• Order Management:Effectively handled order-related concerns, tracking deliveries, and coordinating with delivery partners to ensure on-time service. Demonstrated proficiency in using internal systems and platforms to.
• Problem Resolution:Successfully resolved customer complaints and concerns, turning challenging situations into opportunities to enhance customer loyalty.Collaborated with cross-functional teams to address complex.
• Product Knowledge:Maintained in-depth knowledge of Swiggy's services, menus, and operational processes to provide accurate and helpful information to customers.Proactively stayed informed about promotions, discounts.
• Communication Skills:Communicated effectively with customers, delivery partners, and internal teams, ensuring clear and concise information exchange. Utilized active listening skills to understand customer needs and.
• Multitasking and Time Management:Thrived in a fast-paced environment by efficiently managing multiple customer interactions simultaneously. Demonstrated strong organizational skills to prioritize tasks and meet service.

Sanand, Gujarat, India

• Engine Assembly Expertise:Engaged in the heart of automotive production at Ford, I mastered advanced manufacturing techniques and stringent quality control. This hands-on experience amplified my expertise, providing a.
• Contributions to Excellence:Pivotal role in Ford's engine assembly, emphasizing precision and quality, deepening insights into advanced processes. My tenure distinctly contributed to proficiency in automotive.
• Global Impact:Integral in assembling engines for Indian and European car models at Ford, showcasing adaptability and expertise. Contributed to top-tier engines globally.
• Quality Control and Efficiency:Ensured strict adherence to quality control, guaranteeing engines met the highest standards. Collaborated for streamlined assembly, marked by improved efficiency.
• Skills Developed:
• Precision Engineering

Halol, Gujarat, India

• Quality Assurance in Engine Assembly:Enforced rigorous quality standards in kick shaft and gear shaft assembly, ensuring precision and adherence to specifications for high-performance engines.
• Leadership and Team Oversight:Managed a 72-member team, implementing strategies for cohesion, motivation, and performance enhancement.
• Effective Communication and Collaboration:Facilitated communication within the team and across departments, fostering collaboration and open dialogue.
• Problem-Solving Expertise:Demonstrated strong problem-solving skills in addressing challenges within the team and daily operations, making informed decisions for smooth functioning and organizational success.
• Torque Calibration and Tooling Optimization:Conducted regular torque tool calibration, ensuring accuracy in assembly processes. Optimized air gun settings for speed and precision, collaborating with maintenance teams.
• Streamlined Process Optimization:Implemented lean manufacturing principles, reducing cycle time and improving throughput in assembly processes.

Ahmedabad, Gujarat, India

• Initiated Career Journey:Joined Idea as my first job, embarking on a career journey marked by dedication, learning, and valuable contributions to the company's success.
• Innovative Marketing Initiatives:Developed and implemented creative and effective promotional activities, significantly enhancing Idea's brand visibility and market presence.
• Relationship Management Excellence:Cultivated and maintained strong relationships with a diverse network of mobile retailers, ensuring consistent product availability and surpassing ambitious sales targets.
• Digital Service Prowess:Led the successful adoption of digital recharge services among retailers, improving service efficiency and elevating customer satisfaction.
• Sales Performance Dynamo:Played a pivotal role in consistently surpassing sales quotas, contributing significantly to the company's revenue growth.
• Market Insight and Analysis:Provided insightful feedback to management on market trends, competitor activities, and strategic opportunities for business expansion.

Diploma Of Education, Mechanical Engineering

Diesel Mechanic, 76%

Associate'S Degree, Advance Autocad 2D & 3D, A Grade

Secondary School Certificate Exam (Ssc), 83%