Dharmik D Rathod Email & Phone Number

Ahmedabad, Gj, In

At TeamLogic IT, we specialize in helping businesses enhance security, productivity, and profitability through advanced technology solutions. With over 18 years of experience, we offer a comprehensive range of managed IT services tailored to meet diverse IT needs.Core Services:• Cloud Services• Cybersecurity & Compliance• Managed IT Services• Data Backup and Recovery• Data, Voice, and Connectivity SolutionsTeamLogic IT’s dedication to excellence ensures that businesses can confidently rely on our expertise to navigate their IT challenges and drive sustained success.• Ranked #1 in the IT services category for two consecutive years (2022 and 2023) in Entrepreneur's prestigious Franchise 500 list.• Successfully managing over 116,000 devices across the globe.• Supporting a network of over 1,500 technicians nationwide.• Operating in more than 286 locations.

London, England, United Kingdom

REED was founded in 1960 by James's father, Sir Alec Reed, and is now a global recruitment company, with more than 3,000 employees working in 140 locations around the world.Reed.co.uk was the first recruitment website offered by a recruitment agency in the UK. Since then, Reed.co.uk has grown to become one of the UK's leading careers marketplaces.Each month, more than 11 million people turn to Reed.co.uk in their search for work, making almost 100,000 applications every day.*● Strong experience in recruitment with the London IT Talent Acquisition team.● Specialized in the UK market.● Well versed with the Inside IR35 and Outside IR35 Tax Terms.● Hiring for prestigious clients including:• National Counter Terrorist Police• Metropolitan Police• British Broadcast Company• Transport for London• London Fire Brigade• Greater London Authority• Oxford City Council• Sheffield City Council• Reading Borough Council• Welsh Government• DVLA - Driver and Vehicle Licensing Agency• Alongside various other high-profile organizations.● Skilled in using job boards like XMX/X3 and LinkedIn Recruiter.● Successfully placed 50+ high-end technical professionals in Contract positions within the Information Technology Industry.● Responsible for checking references, negotiating terms and rates, coordinating the interview process, extending offers, and closing candidates.● Prepared Daily, Weekly and Monthly reports.● Created and regularly updated Candidates Tracker Sheet.

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Winston-Salem, North Carolina, United States

● Strong experience in end-to-end recruitment with excellent communication skills.● Worked in US and Canadian market.● Well versed with the different Tax terms like Corp to Corp, 1099, W2, Green Card, PR, open work permit.● Proficient in using job board like Dice, Monster, Bullhorn, Career Builder and Job Diva.● Worked On Following Skills/Technologies:• ERP: SAP, PeopleSoft, Siebel, Oracle Application, JDE, Tibco• Microsoft Technologies: VB.NET, ASP.NET, C#, MS-SQL• E-commerce/Internet: J2EE, Java, Servlets, HTMS, DHTML, XML, Tomcat, JSP, JavaScript, Hibernate, Spring, Struts, .NET, C#• Testing Tools: Manual Testing, Automation Testing (QTP, Win & load runner)• Application Development: Java/J2EE and Microsoft.NET Technologies (ASP.net, C#, Ruby and Rails, AngularJS, Bootstrap, ReactJS, NodeJS, Ado.net)• Engineers: Product Engineer, Design Release Engineer, Product Release Engineer• Administration: System - Unix, Linux; Server - WebLogic, WebSphere Windows/ Database/ Networking Oracle, SQL Server, DB2; and Network- Active Directory• Others: Project/Program Management, Infrastructure management PC Support Technician/ Desktop Support Etc.● Placed high-end IT professionals in Contract and Fulltime roles.● Specialized in Java Developer, .NET Developer, Sterling Integrator, SAP, Oracle, Data Architect, Data Modeler, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Manager, Development Managers and Business Analysts.● Interacted directly with Account Managers for requirements, rates, and client expectations.● Handled reference checks, negotiated terms, coordinated interviews, extended offers, and closed candidates.● Managed candidates' onboarding and prepared reports in the ATS.● Created/upgraded Candidates Tracker Sheet in the ATS.

Ahmedabad, Gujarat, India

Info City Gandhinagar

Info City Gandhinagar

● Played a key role in the certification process, guiding and evaluating new CSR trainees to ensure their readiness for independent customer interactions.● Provided support and guidance to new team members during onboarding and training processes.● Actively participated in mentorship programs, sharing expertise and contributing to the professional development of colleagues.● Distinguished as a Subject Matter Expert, demonstrating an extensive understanding of Swiggy's products, policies, and operational intricacies.● Served as the go-to resource for the team, providing expert guidance on complex customer queries and ensuring consistent and accurate information dissemination.● Actively participated as floor support, providing real-time assistance to customer service representatives, troubleshooting complex issues, and ensuring a smooth workflow during peak hours.● Spearheaded training programs for new customer service representatives, focusing on imparting comprehensive knowledge of product offerings, customer engagement strategies, and service protocols.● Demonstrated composure and problem-solving skills during peak times, handling escalated issues and ensuring a positive resolution.● Acted as a point of contact for critical situations, collaborating with the crisis management team to maintain service continuity.

● Customer Support Excellence:Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely manner. Managed a high volume of customer interactions via various channels, including phone, email, and chat.● Order Management:Effectively handled order-related concerns, tracking deliveries, and coordinating with delivery partners to ensure on-time service. Demonstrated proficiency in using internal systems and platforms to manage and monitor customer orders.● Problem Resolution:Successfully resolved customer complaints and concerns, turning challenging situations into opportunities to enhance customer loyalty.Collaborated with cross-functional teams to address complex issues, ensuring a positive resolution for both the customer and the company.● Product Knowledge:Maintained in-depth knowledge of Swiggy's services, menus, and operational processes to provide accurate and helpful information to customers.Proactively stayed informed about promotions, discounts, and new features to enhance customer engagement.● Communication Skills:Communicated effectively with customers, delivery partners, and internal teams, ensuring clear and concise information exchange. Utilized active listening skills to understand customer needs and provide personalized assistance.● Multitasking and Time Management:Thrived in a fast-paced environment by efficiently managing multiple customer interactions simultaneously. Demonstrated strong organizational skills to prioritize tasks and meet service level agreements.● Documentation and Reporting:Maintained detailed and accurate records of customer interactions, feedback, and resolutions. Generated reports to track key performance indicators and contribute to continuous improvement initiatives.

Sanand, Gujarat, India

● Engine Assembly Expertise:Engaged in the heart of automotive production at Ford, I mastered advanced manufacturing techniques and stringent quality control. This hands-on experience amplified my expertise, providing a comprehensive grasp of automotive manufacturing intricacies.● Contributions to Excellence:Pivotal role in Ford's engine assembly, emphasizing precision and quality, deepening insights into advanced processes. My tenure distinctly contributed to proficiency in automotive manufacturing.● Global Impact:Integral in assembling engines for Indian and European car models at Ford, showcasing adaptability and expertise. Contributed to top-tier engines globally.● Quality Control and Efficiency:Ensured strict adherence to quality control, guaranteeing engines met the highest standards. Collaborated for streamlined assembly, marked by improved efficiency.● Skills Developed:• Precision Engineering• Quality Control• Team Collaboration• Process Optimization• Root Cause Analysis• Continuous Improvement• Technical Troubleshooting• Lean Manufacturing Principles• Safety Protocol Implementation ● This enriching experience in the Engine Assembly department at Ford has not only fortified my skills but also fueled my eagerness to tackle new challenges. I am enthusiastic about contributing my refined knowledge to innovative projects and playing a key role in driving success within the dynamic landscape of the automotive manufacturing industry.

Halol, Gujarat, India

● Quality Assurance in Engine Assembly:Enforced rigorous quality standards in kick shaft and gear shaft assembly, ensuring precision and adherence to specifications for high-performance engines.● Leadership and Team Oversight:Managed a 72-member team, implementing strategies for cohesion, motivation, and performance enhancement.● Effective Communication and Collaboration:Facilitated communication within the team and across departments, fostering collaboration and open dialogue.● Problem-Solving Expertise:Demonstrated strong problem-solving skills in addressing challenges within the team and daily operations, making informed decisions for smooth functioning and organizational success.● Torque Calibration and Tooling Optimization:Conducted regular torque tool calibration, ensuring accuracy in assembly processes. Optimized air gun settings for speed and precision, collaborating with maintenance teams to troubleshoot tooling issues promptly.● Streamlined Process Optimization:Implemented lean manufacturing principles, reducing cycle time and improving throughput in assembly processes.● Quality Control Measures:Developed and implemented quality control measures, resulting in a notable reduction in defects.● Budget Management and Resource Utilization:Effectively managed budgets, ensuring optimal resource utilization and cost control.● Automation Implementation:Introduced robotic solutions to reduce manual labor requirements for repetitive tasks in manufacturing.● Continuous Improvement Initiatives:Actively participated in Kaizen events to drive continuous improvement. Implemented 5S methodology for a more organized and efficient work environment.● Health and Safety Protocols:Implemented safety protocols, leading to a reduction in workplace incidents. Conducted regular safety training sessions, fostering a culture of safety awareness among manufacturing staff.

Ahmedabad, Gujarat, India

● Initiated Career Journey:Joined Idea as my first job, embarking on a career journey marked by dedication, learning, and valuable contributions to the company's success.● Innovative Marketing Initiatives:Developed and implemented creative and effective promotional activities, significantly enhancing Idea's brand visibility and market presence.● Relationship Management Excellence:Cultivated and maintained strong relationships with a diverse network of mobile retailers, ensuring consistent product availability and surpassing ambitious sales targets.● Digital Service Prowess:Led the successful adoption of digital recharge services among retailers, improving service efficiency and elevating customer satisfaction.● Sales Performance Dynamo:Played a pivotal role in consistently surpassing sales quotas, contributing significantly to the company's revenue growth.●Market Insight and Analysis:Provided insightful feedback to management on market trends, competitor activities, and strategic opportunities for business expansion.● Activity Management Proficiency:Conceptualized and executed impactful promotional activities, effectively contributing to increased brand awareness and customer engagement.● Effective Communication and Training:Conducted detailed product demonstrations, ensuring retailers possessed a comprehensive understanding of features and benefits, resulting in more effective sales pitches.● Meticulous Record Keeping:Maintained accurate and up-to-date records of sales activities, customer interactions, and market trends, facilitating data-driven decision-making.Balancing Work and Studies:● Successfully managed work responsibilities at Idea alongside pursuing college education, demonstrating dedication and resilience during challenging time.

Diploma Of Education, Mechanical Engineering

Diesel Mechanic, 76%

Associate'S Degree, Advance Autocad 2D & 3D, A Grade

Secondary School Certificate Exam (Ssc), 83%