Dharmil Shah Email & Phone Number

Bengaluru, Karnataka, India

Improve customer and reseller experienceManage online and offline returns for Amazon DevicesStreamline in-region rework and repair operationsAutomate system and processes to improve internal operations

Ahmedabad Area, India

• Understand the RMA process and ensure that all faulty appliances are fixed, repaired or replaced.• Strong understanding of existing Standard Operating Procedures (SOPs) and set Service-Level Agreements (SLAs)• Monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience.• Setting RMA team priorities and work allocation, helping team to troubleshoot the daily operational challenges and complex RMA requests• Train RMA team to… Show more • Understand the RMA process and ensure that all faulty appliances are fixed, repaired or replaced.• Strong understanding of existing Standard Operating Procedures (SOPs) and set Service-Level Agreements (SLAs)• Monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience.• Setting RMA team priorities and work allocation, helping team to troubleshoot the daily operational challenges and complex RMA requests• Train RMA team to apply the right procedures and replacement products when processing EOL / EOS RMA requests• Encouraging RMA team to identify opportunities and obstacles, take appropriate actions to address them• Deal with RMA Replacement requests and related challenges from distributors, partners and end users from APAC, India, EMEA, Americas region, escalating to Technical Support team when applicable• Track all elements of the RMA process and communicate information effectively to top management in terms of MIS reports and Logistic Partner and OEM / Vendor reports• Monitor – process credit rebooking, stock replenishment – rotation and license transfer requests • Handle high priority – special RMA requests from Technical Support and coordinate with RMA centers to arrange the correct product specifications as replacement• Work cross-functionally with the RMA Team, QA, Tech Support, Logistics Partners, Finance and Sales to initiate and implement improvements to our processes and procedures• Ensure that faulty units are returned to RMA centers and undergoes RCA tests; closely work with QA team on identifying and resolving hardware / firmware related issues per product line• Training RMA team members on multiple aspects of the SOPs and new functional requirements• Create and maintain clear and detailed RMA ticket information in the RMA CRM system, and update RMA database regularly. Show less

Ahmedabad Area, India

The CMA CGM Group in India is a strong and intricate network of 28 offices spread across the nation, employing 490 people.We offer a wide range of shipping solutions through gateway ports and feeder ports within the country. We also provide inter-modal solutions covering accessibility to and from 33 inland locations.Responsible for Import Commercials for Ahmedabad region. Key responsibilities and role includes:• Identify new Business / New potential clients - all… Show more The CMA CGM Group in India is a strong and intricate network of 28 offices spread across the nation, employing 490 people.We offer a wide range of shipping solutions through gateway ports and feeder ports within the country. We also provide inter-modal solutions covering accessibility to and from 33 inland locations.Responsible for Import Commercials for Ahmedabad region. Key responsibilities and role includes:• Identify new Business / New potential clients - all services• Market identification and analysis - all trades • Increase FOB market share via strategical sales actions• Inventory flow management through good customer mix• Evaluation of market rates and competition local charges• Vessel profile preparations to optimize the loadings• Regular coordination with different line management teams• Handling enquiries & generate volume for the branch• Sales leads for lost accounts and new accounts Show less

Ahmedabad Area, India

Incepted in 2005, as a proprietary organization in Ahmedabad, Gujarat we have come a long way today as EPT Global Logistics Pvt. Ltd. - having own offices in Ahmedabad, Chennai, New Delhi and expanding horizons to international location viz. China, UK and USA and team expanding from individual to strong 50 professionals, globally.Responsible for Business Development for Gujarat and Maharashtra region. Key responsibilities and role includes:• Developing new business and… Show more Incepted in 2005, as a proprietary organization in Ahmedabad, Gujarat we have come a long way today as EPT Global Logistics Pvt. Ltd. - having own offices in Ahmedabad, Chennai, New Delhi and expanding horizons to international location viz. China, UK and USA and team expanding from individual to strong 50 professionals, globally.Responsible for Business Development for Gujarat and Maharashtra region. Key responsibilities and role includes:• Developing new business and maintaining the existing clients• Reporting activities to MD and maintaining CRM database for all the branches• Preparing the quarterly and annual data reports and presentations• Active participation in devising sales strategies during branch review meetings• Guiding the support and operation teams for better execution and proper documentation• Daily MIS report analysis and work distribution to team members• Build and develop strong relationship with clients Show less

Ahmedabad Area, India

Responsible for Corporate Relations and Placements for MBA Maritime Management.• Promoting activities like Personality Development Workshops, Guest Lectures, Group Discussion trainings and mock interviews• Generate student awareness on industry trends• Helping students to form career goals• Organizing Educational tours and Industrial visits.• Facilitating and promoting Industry - Institute interface• Industrial contacts and brand building activities on behalf of the… Show more Responsible for Corporate Relations and Placements for MBA Maritime Management.• Promoting activities like Personality Development Workshops, Guest Lectures, Group Discussion trainings and mock interviews• Generate student awareness on industry trends• Helping students to form career goals• Organizing Educational tours and Industrial visits.• Facilitating and promoting Industry - Institute interface• Industrial contacts and brand building activities on behalf of the Institute• Liaisoning and Relationship building Show less

Dighi Port, Raigad District, Maharashtra, India

Summer Internship for 6 weeks to gain a practical perspective on Port Operations, Port Planning and Development and Management activities.

Bhavnagar Area, India

• Teaching subjects in B.C.A. department.• Conducted exams, end semester oral exams, fulfilled duties of paper setter and moderator.• Guided students for their Lab work and end semester project preparation.

Bhavnagar Area, India

•Taught students of Electronics and Communication department and Computer Science department on various subjects.•Conducted exams, end semester oral exams, fulfilled duties of paper setter and moderator.

Mumbai Area, India

• Offshore application developer (Core JAVA / Unix Shell / J2EE) for a leading U.S. based credit reporting institution• Communication with US based onsite team regularly• Update reports - creation and maintenance • Analysis of progress & errors and improving automation• Data processing using MS Excel and shell scripts

Master Of Business Administration (M.B.A.), Maritime Studies

Activities and Societies: Corporate Relation and Placements, Web Site Committee Port Visits, Industrial interactions, Seminars, Conferences

B.E., Electronics

Activities and Societies: The Institution of Engineers (India) [IE(I)], International Society for Technical Education [ISTE] •Secured.