- Supported Peel Region’s role as Service System Manager and system planning for the delivery of the Child Care Fee Subsidy program by developing, implementing, and evaluating new and existing program policies, processes, and job aids for all program stakeholders concerning the National Childcare Strategy. - Conducted program research, analysis, and evaluations to inform evidence-based decision-making. Resulting in increased program efficiency. - Planned, coordinated, and facilitated improvement events in support of program process management utilizing Lean Six Sigma process improvement methodology.- Made recommendations to improve processes, identified best practices, and implemented improvements for the following: Billing and payment process, cross-jurisdictional placements, year-end reconciliations, accruals, and absent days. - Developed and made quarterly updates to the Child Care application data report to analyze cumulative measured data, evaluated patterns and trends, and supported management resource decisions. - Recipient of the esteemed 2023 Peel Celebrates Award: Human Services Commissioner’s Values in Action award. Recognized for outstanding contributions and leadership in successfully rolling out the National Child Care Strategy program in Peel, achieving remarkable milestones, and impacting the lives of numerous families in the region.

- Provided program research, data analysis, program evaluation, and planning support to the Service System Supported Peel Region’s role as Service System Manager by assessing its impact on Special Needs Resourcing services by developing and implementing a performance measurement and evaluation framework for PIRS (Peel Inclusion Resource Services).- Led the integration and use of the PIRS program online intake via GovGrants system, supported external stakeholders, and made enhancement system proposals, resulting in program efficiency. - Championed data collection methodologies, monitoring, reporting, and analyzing crucial data within the PIRS model supporting system planning and facilitating swift responses to information requests, positively impacting service delivery across multiple facets of SNR (Special Needs Resourcing) programs.- Spearheaded the creation and management of a dynamic PIRS SharePoint site, streamlining accessibility and ensuring effective change management. Resulted in an increase in internal and external collaboration and resource utilization within the business unit.- Innovatively developed a comprehensive Special Needs Resourcing dashboard utilizing MS PowerBI, delivering real-time KPI insights to key stakeholders. This initiative significantly improved decision-making accuracy, garnering praise for its contribution to informed strategies.

- Provided program research, data analysis, program evaluation, and planning support to the Service System Manager in the planning and management of Early Years and Child Care programs in Peel.- Prepared a comparative statistical analysis of Provincial Child Care 2020 Funding of Peel and neighboring municipalities using summary statistics and linear regression of funding amounts and funding data.- Led GovGrants system validation process work package to ensure high-quality information in a database by creating process maps, gap analysis, quality checks, and job aids for internal and external partners.- Authored Request for Information documentation: Process maps, request form, protocol, RACI matrix.- Supported the validation of socioeconomic and demographic data sets used in Demand project analysis.- Supported and validated the creation of all financial models to confirm the accuracy of information being used to support the Funding Model framework. Examples: Special Needs Resourcing, Wage Grants, etc.- Risk Profile project team member responsible for creating process maps, external partner evaluation and accountability, and presentations for the management team to convey project status and seek approvals. - Divisional Dashboard project member tasked with analysis of existing data measures, and data sources, conducting consultations with divisional leaders to assess and select measures for dashboard reporting.- Presented and facilitated findings and analysis in PowerPoint presentations for various audiences: Internal partners, the EYCC Divisional Management Team, Council Reports, and the Ministry of Education.

Provided on-site support for the Temporary Isolation Housing Program to ensure a seamless experience for frontline staff for COVID-19 patients at the hotel in self-isolation and ensured protocol adherence.- I managed and coordinated on-site logistics with hotel staff and vendors. This included arranging for food, supplies, and cleaning services to support staff needs and requests. - I created a new database using MS Excel to track in-takes, program occupants, check-outs, moves, and personal protective equipment supply inventory. This system helped inform effective program decision-making and evaluation.- Additionally, I collaborated with team members to author and support the creation of program documents, delivering excellent customer service and guaranteeing quality service: Protocols, letters, job aids, communications, process maps, surveys, dashboards, program evaluations, and privacy impacts.

Supported the Human Services Department by leading the implementation, creation, and updating of local program policies, procedures, processes, and tools in collaboration with partners and stakeholders.- Synthesized, evaluated, and integrated information from multiple sources to inform decision-making to improve the effectiveness of departmental services.- Researched, analyzed, and formulated recommendations for processes, policies, and procedures to meet business unit objectives. - Collaborated with various department-wide stakeholders on various projects: Early Years and Child Care policies, processes, and forms, Housing Emergency Management processes, Program Funding Support processes, and Peel Inclusion Resource Services process mapping, etc.

- Provided change management deliverables for organization-wide initiatives in the form of change management plans, communications, tactics, development of training material, job aids, facilitation, and surveys, for projects related to business process improvements and operational efficiencies. - Functioned as Business Analyst for Compliance Assessment on Office 365 project, and responsible for key project deliverables: Elicitation, research, environmental scans, facilitation, and documentation of system requirements from organization-wide stakeholders and documentation of recommendation report for the executive leadership team. Saved the company $100,000 in external consultant fees.• Responsible for the creation of project documentation for successful project completion: Project Charter, communications, work plan, kick-off presentation, brainstorming sessions, etc. - Accountable for populating Content Intelligence Solutions Gallery SharePoint site with success stories and team projects. Examples: Vocational Assessment Referral Program, Tuition Assistance Program, etc.

- Managed and provided technical support for all drawings for divisional use of AutoCAD and Electronic Information Management System (EIM Livelink Open Text).- Developed efficient practices, processes, and initiatives related to document management such as review of current electronic filing systems. - Conducted audits to assess compliance with records management policies, procedures, and practices and performed quality assurance for all controlled documentation.- Administered divisional Quality Management System (QMS) containing divisional documents, processes, procedures, and responsibilities for achieving divisional quality targets.- Responded to client drawing and building information requests.- Improved business processes necessary to ensure the effectiveness of documentation controls.

- Project Lead in charge of migrating all digital files for the division to the corporate Electronic Information Management system (EIM).- Gathered requirements from Divisional Managers and completed an assessment on data storage essentials. - Provided recommendations on file structures, permission structures, and governance. - Assisted team leads in file clean-up in preparation for file migrations.- Coordinated and facilitated training sessions for all stakeholders within the division on the use of the Electronic Information Management system (Open Text Content Server EIM). - Provided monthly project status reports to the project sponsor, project team and divisional managers. - Prepared project communications to keep all stakeholders informed and engaged.- Created and maintained project management documentation: Project charter, project schedule, project issue log, and meeting minutes.

- Managed building drawings (Site, Architectural, Electrical, Mechanical, and Structural) database, inventory, and distribution for all Region owned buildings, approx. 40,000 files.- Assessed and quality-controlled drawings for adherence to Regional standards.- Provided support to Regional staff with building drawings; 4,000 staff.- Analyzed building information requests and identified appropriate data sources for project use. - Led Drawing Management project by providing up-to-date drawings and building information. Successfully improved the quality of building information and related processes by 70%. - Key stakeholder in Property Information Pages project providing key building details: Building areas, building footprints, year built, number of stories, number of parking spaces, etc. - Performed quantity takeoffs using AutoCAD and Excel in support of capital planning and asset management activities. - Supported Facility and Occupant Services with work order creation using the CMMS Megamations application.- Recognized for Quality Service for work performed daily with respect to technical drawings, and visual graphical artistry via the Region of Peel Ripple Board, 2015

- Coordinated the logistics of employee, equipment, and system furniture moves with vendors and internal departments; key stakeholder in the Restack 2011 project.- Project managed small to medium size projects regarding maintenance and renovation of Canadian offices, managing various stakeholder interests and staying within budget i.e. 120 Bloor St. Executive Kitchen renovation budgeted at $60,000.- Chaired weekly staff change meetings with IT, Telecom, and Office Services to communicate and coordinate staff changes efficiently.- Proposed AutoCAD reconfiguration plans for system furniture (Herman Miller Ethospace) and architectural plans to successfully meet client requirements and OBC (Ontario Building Code) requirements; resulting in saving the company money in external consultant fees.- Administered Computer-Aided Facilities Management vacancy plans and databases using Archibus FM for all Canadian offices for effective reporting, department space allocation reporting, and asset management.- Built strong relationships with building landlords, external contractors (Furniture installers, Housekeeping, Electrical, Mechanical, and General Contractors, etc.), and all business units at all levels.- Reported monthly key performance indicators for departmental outcome achievement. - Prepared Monthly Staff Changes report tracking employee rate of churn for Canadian offices using Excel.