David Harmon Email & Phone Number

Lichfield Extra

Promoted to lead a 24 Hr 70,000ft hypermarket with full P&L accountability and 400 Colleagues. Store has extensive GM, clothing and food ranges, large grocery home shopping operation including click and collect and retail services including Opticians, Pharmacy, Phone Shop and PFS

Aston Lane Superstore, Birmingham

Promoted to lead 24-hour 50,000 square foot Superstore in a challenging and diverse inner city location. Full P&L and operating accountability for a store with 300 colleagues.• The store carries an extensive range of food, general merchandise and clothing departments, but fresh food sales were low, representing a challenge on margins. Analysis of socioeconomic and customer data revealed that 25% of customers were young families and that the area enjoyed a diverse cultural mix, so commenced a rebalancing of space to reflect actual customer requirements. • Stock changes included the removal of a large supply of sun preparations, transferring the stock to Cornwall. Introduced an aisle of nursery that added significant sales. Halved the space allocated to wine, shipping, whilst adding specialty beers and waters and spirits. Grew LFL on drinks by 18% and maintained wine sales at the same level. • In total reduced the store inventory significantly and stock days cover by 3 days.• Introduced the maximum range of world food, putting the store into the top 4 performers nationally during religious festivals. • Reduced FTE from 250 to 220, including a reduction in the management team of 5. Reduced hours by rebalancing them across departments and to better fit the store’s trading patterns• Reduction in FTE achieved by performance management; only 2 redundancies were made.• Reduced waste by 27% by instilling best practice, building a targeted range & better event management.• What was once regarded as the worst store in the Area is now known for good things: managers now apply to work in Aston Lane and the store is classed as “stable” and routinely passes audits. • In a challenging location colleague engagement has grown to 80% and 95% of customers score the store as “Excellent” or “Good”.

Nottingham, United Kingdom

A top performing Metro store serving 55,000 customers weekly with a significant seasonal trading pattern and diverse customer base.• Grew sales significantly in Year one. Successfully restructured the range to build a flexible cost base enabling a more consistent delivery of operational and customer needs and a benefit to the bottom line of c. £200k. • Successfully trialled an investment in additional hours and colleague training to grow sales by 5.2 per cent; this contributed to the decision to accelerate the scheme to the wider estate. • Implemented a strategy to maximise sales to students: for example “starting Uni” ranges and the introduction of Oriental and Caribbean food ranges to target foreign students. • The strategy was so successful invited to write the corporate plan for driving “student” trading. • Once implemented this drove significant incremental sales, strategizing new customer retention and managing costs to maximise profit.

• Gained experience leading and opening a range of Tesco “Classic” Metro stores and Tesco Superstores, including West Bromwich, Walsall, and Birmingham. Gained a reputation as a “turnaround” specialist.• Spent 10 months in Walsall Metro, a store regarded as broken and was losing money. Drove sales, reduced costs and brought the store back into profit.• Covered as Store Manager of Kidsgrove Superstore for 6 months.• Acted up to Store Operations Manager for 16 stores in East Anglia for 4 months.• Asked by the Operations Director to open Derby Metro with 6 weeks notice of a Christmas opening, the business normally allowing 20 weeks. Recruited a new management team and 150 staff and successfully met the target date.

Hemel Hempstead, United Kingdom

Based in the Stores Support Office, reporting to the Operations Director (Superstores) and accountable for the delivery and setting of a payroll budget and its effective utilisation in 300 stores across the north of England, Scotland and Northern Ireland.• Collaborated with Store Managers and Directors to support stores to deliver their biggest cost line whilst balancing operational and customer needs. • Devised a more equitable budget system to protect store profitability and target investment into business units where returns could be maximised. • Developed IT led solutions for the effective management and use of hours within retail operations, improving productivity performance. This was accompanied by devising “e learning” modules to align theoretical productivity models with practical day-to-day activities.• Created, wrote and delivered corporate payroll and productivity training solutions from Director to junior manager level, training that was undertaken by over 2,500 Managers across the store network. • Played a key role in the integration of the corporate payroll and productivity system into the Northern Ireland business, enabling cost convergence with the main estate, releasing investment for other projects.

• After completing the Tesco Graduate programme in 1998 fulfilled a number of Senior Team operational roles in Tesco stores across the Midlands.

Ba (Hons), German And Politics, 2.1

Activities and Societies: Played University 1st X1 football Spent one year at Justus Liebig Universitat, Giessen, Germany becoming fluent.

A Levels – Economics, German, Government & Politics