Technical writer for partner and customer support.

I teach writing courses: expository and science writing, research student writing and prepare reports, present papers at conferences, write academic articles in undergraduate composition across disciplines, genres, and media.

As a full-time Lecturer at Dartmouth, I teach First Year writing (2 levels) and upper division Science writing. All classes emphasize audience, cross-disciplinarity, and multi-modality. Students work on an e-Portfolio (Wordpress, provided by Dartmouth to all students) and we discuss the web-design and other visual elements as we compose appropriate prose elements.The upper division Science writing course targets engineering and technology, in particular, though it is open to students working in all STEM fields. I emphasize use of narrative modes to enhance engagement, comprehensibility and clarity. Students prepare proposals, academic essays, reports, literature reviews, websites, presentations (transcending mere PPT decks). My own academic writing includes a range of proposals for papers and grants, conference presentations, academic papers, text-book contributions, teaching support materials, and of course actual courses including syllabus, assignments, text selection, Webpage, short lessons, etc.

Managed education business unit within the Enterprise/Customer Care Solutions division of Nuance Communications (hiring, sales, marketing, financial reporting). Worked to create and occasionally deliver courses necessary to production of successful speech applications for customer care. Worked directly with companies worldwide both on-site and via internet.COURSES (instructional design, course development, instruction)* Voice XML Application Development* User Interface Design for Speech Applications* Tuning Speech Applications* Text-to-Speech Implementation* Speech Project Management* Voice Biometrics Implementation* Basic JSP DevelopmentPUBLICATIONS * SpeechTek Magazine, Ten Tips for Improving Application Performance (2009) CONFERENCE PRESENTATIONS2009 – Conversations Conference – Speaker: Ten Tips for Improving Application Performance 2010 – Catalyst Conference – Speaker: Cloud Computing for Education CONSULTING/ANALYTICS* 2010 - British Gas (onsite UK)

Managed education business unit within the Enterprise/Customer Care Solutions division of Nuance Communications (hiring, sales, marketing, financial reporting). Worked to create and occasionally deliver courses necessary to production of successful speech applications for customer care. Worked directly with companies worldwide both on-site and via internet.COURSES (instructional design, course development, instruction)* Voice XML Application Development* User Interface Design for Speech Applications* Tuning Speech Applications* Text-to-Speech Implementation* Speech Project Management* Voice Biometrics DevelopmentPUBLICATIONS* Development Editor for Christopher “Blade” Kotelly’s The Art & Business of Speech Recognition (2004), Addison-WesleyCONFERENCE PRESENTATIONS2004 – Telephony Voice User Interface Conference – Panel Participant: Voice User Interface Design for Managers 2005 – SpeechTek West – Tutorial: Best Practices for Improving Speech Application Performance 2006 – Conversations Conference – Speaker: Importance of Usability Testing2007 – Conversations Conference – Speaker: Designing for Caller Success2008 – Conversations Conference – Speaker: Managing Successful Speech Projects

Worked with major telecommunication and utility providers in U.S. to create call flow, application logic, error recovery, and prompt wording for primary customer care application accessed via telephone, including usability testing and post-deployment tuning activities.

COURSES TAUGHT- College of Liberal Arts Freshman - Composition/Rhetoric Freshman - Writing about Literature Upper division - Writing for the Professions, Technical Writing- College of Engineering College of Mechanical and Materials Engineering - Senior Capstone College of Electrical Engineering - PhD writing seminarPUBLICATIONS * Ancillary handbooks for Diana Hacker’s Writer’s Reference (1992) * Instructor’s Manual for Sven Birkerts’ Literature, The Evolving Canon (1993), Simon and Schuster * Chapters and Instructor’s Manual for Laurence Behrens and Leonard J. Rosen, Writing and Reading Across the Curriculum (1994), HarperCollins * Chapters and Instructor’s Resource Manual for Leonard J. Rosen’s Discover and Commitment: A Guide for College Writers (1995) St Martin’s Press * Instructor’s Manual for Sven Birkerts’ Literature, The Evolving Canon, 2nd Ed (1996), Simon and Schuster * Chapters and Instructor’s Manual for Leonard J. Rosen’s, The Allyn and Bacon Handbook (1996), Allyn and Bacon of Simon SchusterCONFERENCES (Conference on College Composition and Communications)1994 – Speaker: Teaching writing to under-prepared freshmen 1995 – Speaker: Multi-media assignments to improving critical thinking1996 – Speaker: Developing professional writing skills1997 – Speaker: Assessment in the computerized classroom

Courses taught:* Technical Writing* Writing for Business