Dustin H. Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Assisted in creating SoFi Operations procedures and processes across multiple SoFi Business departments and products. Aiding in the knowledge/information intake with stakeholders to further research and analyze information, organizing, writing, and publishing on various knowledge management platforms.

Jacksonville, Florida, United States

Achieved Top performing status numerous times by helping members achieve their next step in financial freedom by reviewing personal loan and student loan refinance applications. Review documentation for new and existing members to verify identity & assess risks in relation to compliance and government regulations. Able to adapt and demonstrate flexibility in a work-from-home environment. Pivoting to multiple departments to assist based on business needs, including performing verifications of employment through outbound calls and communications. Effectively worked within a team environment to reduce the companies time to fund for applications. Providing feedback to improve workflows and processes that have been implemented within varying SOPs. Provided support across teams to maintain application quality through second review, supporting Slack support channels, and updating necessary daily reports.

Jacksonville, Florida, United States

Assisted in issue support, incident management, and member remediations by investigating and validating member-reported issues. Constructing new processes to capture and report on high-priority issues through Airtable.

Jacksonville, Florida Area

Helped to provide solutions for our customers' needs through probing questions. Determining the best product solution to help them achieve their passions through Apple Products. Implemented numerous visual merchandising changes when introducing new products- maintaining an organized and stocked floor.

Jacksonville, Florida

Recruited and developed a team of Retail Sales associates that resulted in consecutive sales growth over LY sales, as well as increased customer service. Increased Visual Standards through effective coaching and team development.

Ormond Beach Fl, Wrentham Ma, Gainesville Fl

Improved customer experience scores through active engagement, determining customer needs. Achieved sales and metric goals utilizing customer service, while maintaining Visual Merchandising Standards and shrink management. Utilized Peer to Peer coaching to build a cohesive team working towards a common goal.

Increased brand awareness within new markets, through effective development of new hires. Collaborated and developed training modules and materials for New Unit Opening training. Coordinated and assisted in completing visual elements and new unit setup. Developed and oversaw customer service behaviors and continued learning.