Sandeep Dhar Email and Phone Number

1, Developed and recommended strategies to optimize inventory management and enhance customer experience for key client partners.2, Achieved Zomato Top Achiever status for Pune and Goa by acquiring the highest number of brand partners in the first month of the internship.3, Analyzed brand performance data, including the Best Not Best (B&B) case list, to identify improvement opportunities and implement competitive discount strategies, increasing Average Order Value… Show more 1, Developed and recommended strategies to optimize inventory management and enhance customer experience for key client partners.2, Achieved Zomato Top Achiever status for Pune and Goa by acquiring the highest number of brand partners in the first month of the internship.3, Analyzed brand performance data, including the Best Not Best (B&B) case list, to identify improvement opportunities and implement competitive discount strategies, increasing Average Order Value (AOV).4, Onboarded 70 key brands in 1.5 months, significantly expanding the Zomato dining space, and achieved a 150% performance rate above the assigned target during the second month of the internship.5, Provided tailored advice and support to clients, helping them increase revenue and profitability. Show less

1, Exceeded service level agreement (SLA) targets by maintaining an individual SLA above 98% and achieving a First Response Time (FRT) of 3 minutes per month, showcasing dedication to exceptional customer service standards.2, Collaborated seamlessly with diverse organizational departments to swiftly address merchant concerns, ensuring prompt issue resolution in alignment with predefined SLAs, thereby fostering cross-functional synergy and operational efficiency.3, Proactively… Show more 1, Exceeded service level agreement (SLA) targets by maintaining an individual SLA above 98% and achieving a First Response Time (FRT) of 3 minutes per month, showcasing dedication to exceptional customer service standards.2, Collaborated seamlessly with diverse organizational departments to swiftly address merchant concerns, ensuring prompt issue resolution in alignment with predefined SLAs, thereby fostering cross-functional synergy and operational efficiency.3, Proactively acquired expertise in Activations & Business Service Operations (BSO), effectively applying learned methodologies to resolve highly escalated cases, including Predictive Escalation Red Flag cases, contributing to enhanced customer satisfaction and loyalty.4, Demonstrated ownership and accountability by managing internal escalations during weekends, ensuring timely resolution on the same day, thereby upholding operational continuity and reinforcing organizational responsiveness.5, Employed strategic threat analysis techniques as a proactive planner and executor, conducting Root Cause Analyses (RCAs) to gather valuable feedback and drive continuous process improvement initiatives, thereby fostering a culture of innovation and excellence within the organization. Show less

1, Spearheaded the Millionth Passenger Activation campaign, overseeing end-to-end execution from collateral distribution to social media amplification. Demonstrated exceptional ownership, delivering tasks punctually with meticulous attention to detail, ensuring flawless implementation and maximum impact.2, Directed Below The Line (BTL) activations across 11 airports, orchestrating immersive on-ground experiences to engage consumers and elevate brand visibility. Leveraged direct consumer… Show more 1, Spearheaded the Millionth Passenger Activation campaign, overseeing end-to-end execution from collateral distribution to social media amplification. Demonstrated exceptional ownership, delivering tasks punctually with meticulous attention to detail, ensuring flawless implementation and maximum impact.2, Directed Below The Line (BTL) activations across 11 airports, orchestrating immersive on-ground experiences to engage consumers and elevate brand visibility. Leveraged direct consumer interactions to foster brand affinity and bolster market presence.3, Proactively identified favorable consumer behaviors and strategic business opportunities, offering comprehensive recommendations that influenced all aspects of marketing strategy. Utilized insights to optimize marketing initiatives and enhance brand resonance across diverse channels.4, Led Research and development efforts to envision and strategize future projects and events, driving innovation and staying ahead of industry trends. Leveraged research outcomes to inform strategic decisions, ensuring the brand's alignment with evolving market dynamics and consumer preferences.. Show less