Dharshan C Email & Phone Number

Drove high-quality completion of systems testing, process controls, integration activities and enterprise-wide implementation projects for Order Management, Inventory Reconciliations, Migrations, Install Base, Customer Data, Deal Management, Support Renewals & Education.Managing and addressing process queries by operations & audit queries raised by EY and Internal audit teams.Managing and reviewing User Acceptance Testing (UAT) test cases and providing observations and feedback to the testing team on CPQ enhancements, new business unit, Cerner, etc.Managing & coordinating Hardware (HW) Software (SW) Quality Risk Management (QRM) sessions to provide process expertise during a discussion on GOM (Global Order Management) errors.Quarterly review of New Hire Training (NHT) content & review, sign off on the LLC model and questionnaire for the training team.Driven weekly calls with GPOs to resolve and bridge the process gaps Identified with supporting steps and case/scenarios. And review all redtop drafts received from the GPOs before updates officially published.

Specialized in Hardware and License and First Year support bookings.Pre and Post Quality check of Quotes, Bookings, and Revisions of the QuotesBeing SPOC Globally, was responsible for Training, Mentoring and Monitoring the Quality, Productivity, and Accuracy of other peer members.Manage work allocation for the team and responsible for closing Q-end critical reporting activity.Constantly Collaborate with internal Teams such as Sales Team, Credits team, Collections Team, AR team, IB Team, CMRB Team.Application Knowledge: GSI, JAVA, Fusion Order Management.

Process orders by Validating Order package elements like Ordering documents and PO.Have identified as a "Subject Matter Expert" in booking team on any questions relating to Oracle’s Process and Policies from the booking perspective.Post QC Audit of orders and ascertain quality and analyze the error prone areas.Training as well as mentoring of new joiners (Boot Camp).Responsible for Various reports submission like CMRB Tracker, Split Order Tracker, Complex Order Tracker, Holds Report, EOD (Issue Log) reports.