Dharshanth Devendran Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Respond.io is an AI-powered business messaging platform that unifies customer communication for tech-savvy organizations that market, sell & support across instant messaging, web chat & email.Converted 163 Sales accepted leads into Closed Won deals.Closed a mix of 113 New deals and 50 Upgrade deals.Secured $38,150 (USD) in MRR value.Partnered with BDR (business development representative) & CSM (customer success manager) to provide seamless experiences from start till end of sales cycle.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bright Minds Edu is a soft skills education provider that trains students of all ages.Closed: 1 deal with 45 students.Secured: 1 deal with IT training company.Established: Sales processes with the use as Hubspot as the Sales CRM.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Easy Eat AI is a contactless solution that digitises and enhances customer-facing interaction in restaurants through their main offerings: Point of Sales system (POS), QR code ordering and Online Delivery integration. The monthly GMV (gross merchandise value) in Malaysia generated has crossed RM 30 million with with an average of 100 new outlets signed every month to signify electric growth in the company.Merchant Acquisition: Acquired 152 F&B outlets with a setup fee worth RM 200,000.Revenue Generation: Achieved on average additional RM 2 million monthly GMV for my merchants. Lead Creation: Engaged in canvassing, door to door sales to acquire new merchants and through referrals from existing satisfied merchants.Time Efficiency: Handled the highest team conversion from meetings scheduled to demos given with a 73% hit rate.Team Collaboration: Facilitated the passing of a closed WON deal to the Onboarding team with further assistance provided to the customer support, finance and backend team where necessary.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

UMAI is a fully-integrated reservation, seating, feedback, loyalty, marketing and restaurant management system that drives direct revenue.Closed: 2 deals for end usersSecured: 1 deal for business partnership

Malaysia

The vertical I am in this company is known as Future Foods and locally in Malaysia is known as "Makan Labs". It is in the E-Commerce space focusing on the F&B (food and beverage) industry and primarily focuses on driving online growth via innovative solutions. It is a disruptor in the F&B market that has grown multifold in importance ever since the turn of the pandemic and continues to expand rapidly.Member Acquisition: Gained average revenue of Gross Merchandise Value (GMV) RM 20,000 on a weekly basis with new merchant partners signed in the range of 50 and counting.Growth Maintenance: Attained individual virtual services in the range of 440 and counting overall for the merchant partners.Relationship Management: Worked closely with other functions to ensure positive after-sales service for merchant partners, such as Onboarding, Operations, Marketing and Finance.Growth Innovator: Joined as the second member of the team to help launch this new disruptive solution to merchant partners in Klang Valley.Process Oriented: Initiated the use of Salesforce for the entire sales cycle for transparent tracking and forecasting purposes.Analytical Minded: Created the Sales Playbook that acts as a blueprint for the business, including processes, resources, objection handling, scripts, pitch deck and common FAQ.

Kuala Lumpur, Malaysia

WeWork is an American commercial real estate company that provides shared workspaces for technology startups and services for other enterprises. WeWork designs and builds physical, virtual shared spaces and office services for entrepreneurs and companies. Income Generated: Accomplished annual recovering revenue (ARR) in the range RM 200,000.Member Acquisition: Achieved new sales of up to 100 desks signed and above.Relationship Management: Secured renewal sales in the range of 200 desks and above.Growth Maintenance: Acquired upgrade sales in the range of 50 desks and above.Broker Development: Fostered strong relationships with external broker partners.Outbound Engagement: Supported in marketing & promotional events to potential members.

Selangor, Malaysia

Jibble Group consists of Payroll Panda Sdn Bhd which is Malaysian focused and Jibble.io which is internationally focused. Jibble Group builds HR SaaS products to become a global developer and operator of workforce management solutions for SMEs. The two products are mainly focused on providing world class HR cloud applications. Payroll Panda's main focus is a self service payroll application for Malaysian businesses. Jibble is a time and attendance tracking application.Client Acquisition: Achieved signing 11 end users with a monthly recurring revenue worth RM 1256 during probation.Partner Engagement: Managed 40 accounts for partners ranging from accountants, auditors, tax practitioners, re-sellers, HR consultants and freelancers.Territory Management: Handled Penang market expansion both in island and mainland with 30 active partners.Project Management: Organized 19 events which consists of Payroll class and Jibble class for Closing team to conduct with a total of 114 clients attendees.Lead Generation: Created 20 managed partner payroll (MPP) accounts and 1482 referrals from partners.

Kuala Lumpur, Malaysia

honestbee is a Singaporean start-up which operates online grocery and food delivery service as its core business, a concierge service, a corporate catering service for its B2B clients and an exclusive premier dine in membership program.Client Acquisition: Achieved signing 212 restaurants, 36 corporate clients and 15 memberships. Client Retention: Generated an average of 5 orders daily per restaurant and gross revenue of RM 7000 overall from corporate clients by keeping a healthy long-lasting relationship; updated clients about latest products, services, seasonal packages and discounts; personalised service to manage client portfolios; met targeted goals for account retention, development and maintenance.Territory management: Launched Kota Damansara and Subang coverage areas with a minimum of 25 restaurants live.Project Management: Managed timelines and action plans with all departments such as content, operation, coordination, marketing, customer service, finance and higher management; accomplished monthly targets & key performance index (KPI) on an individual level. Customer Relationship Management: Navigated through clients issues by closely following up on email requests; initiated first contact by sending proposal and summary emails to prospective clients as well as welcome emails to signed clients; monitored Whatsapp groups which included operations from honestbee and each client; liaised with finance department regarding payment issues, analysed clients for corporate catering and marketing efforts, updated content department constantly in regards to clients changes.

Kuala Lumpur, Malaysia

Lead Generation: Identified potential clients via cold calling, credited review sites and blogs, incoming leads, in-person meetings, walk-ins and canvassing; utilized Trello to keep track of leads progression.Content Management: Reorganized onboarding process by collecting menus and images from merchants, keying in menu into staging and production system, arranging photography sessions, conducting training using merchant tablet, providing marketing collaterals and forming communication groups; created quotations for curated food and grocery orders based on corporate client requirements.Marketing: Spearheaded a Wix website project to create a fully functional corporate website called Caterbee; analyzed the landing page, online stores, online purchasing and delivery, customer user experience, checkout payment options and benefits information.

Kuala Lumpur, Malaysia

Swiftcow.my is a Malaysian based start-up which provides online grocery shopping and delivery services in Kuala Lumpur. Their main point of difference is the ability to aggregate product demand by enabling consumers to shop from different leading supermarkets in one transaction.Customer Service: Contributed daily to customer concerns; acted as the first point of contact for customer calls and emails; effectively managed social media platforms for effective customer feedback; compiled a handbook for customer service applications; handled call to action by working closely with Operation department. Fraud Prevention: Contributed to solving fraudulent activity amounting up to RM 16000 by working closely with local debt recovery agencies and company founder. Integrated Marketing Campaigns: Developed SMS marketing campaign; reported to Senior Marketing Analyst; executed telemarketing campaign to new and existing customers; updated their online partnered marketplace systems to increase sales efficiency. Event Management: Planned and executed sponsorship worth RM 8000 for a top level annual university competition with collaboration from Operation and Commercial departments.

Kuala Lumpur, Malaysia

Bank Negara (Central Bank of Malaysia) is a financial institution that acts as banker and adviser to the Government of Malaysia. Its main purpose is to issue currency and regulate the country's financial institutions, credit system and monetary policy. Performance Management: Supervised my team of 4 interns to oversee and manage general development of Economics department and various departments through performance indicators. Competitor Analysis: Assisted in the research and analysis of other competitive banking industry projects in regards to import and export in Malaysia.

Kuala Lumpur, Malaysia

HELP University is an educational institution that provides various pre-university programs for successful entry into top ranking universities worldwide, alongside their prestigious partnership programs for undergraduate and postgraduate studies.Database Management: Compiled and analyzed up to 300 students’ applications to facilitate university placements.Internal Affairs: Trained to maintain relationships with clients that consist of parents, lecturers and professors.Student Development: Organized internal and external counseling sessions to facilitate students learning and understanding.

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General

Activities and Societies: UOM: International Commerce Students Society, Marketing Intelligence (MINT), Malaysians of Melbourne University.

Edexcel Pearson - London Examinations A Levels: Economics, Mathematics, Further Mathematics, Economics

• 2013-2014: Vice President, HELP Debate Club • 2013-2014: Head, HELP Toastmasters Club

Malaysian Certificate Of Education (Spm) And Lower Secondary Evaluation (Pmr)

• 2011-2012: Vice President, English Language Society • 2010-2012: Head School Trainer, Taekwondo (Korean martial art) Black Belt.