Dharshinee Ragevan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Description1. Building and maintaining a relationship with our merchant partners.2. Onboard new merchant partners & host training sessions to ensure they understand how CaterSpot & the system works.3. Collaborate with our operations team & account management team to identify partner performance issues and work with the partner to resolve them.4. Support merchant partners in improving their CaterSpot performances.5. Write processes & updates in the CaterSpot Partner Help Center.6. Host training sessions for CaterSpot merchant partners on new product updates.

Federal Territory Of Kuala Lumpur, Malaysia

1. Lead and Implement training and onboarding processes of new vendors acquired by the vendor growth team2. Work closely with Vendor Growth team to develop and execute strategies and plans to improve vendors performance3. Lead Customer Support team, develop solid policies and processes to improve key metrics and increase customer satisfaction4. In charge of delivery operation and responsible for continuously improving both CX and cost metrics by working and engaging with current and new delivery partners5. Draft, implement, and execute policies and procedures to facilitate high quality customer experience6. Work closely with the management to establish key performance metrics for all areas and drive the business to achieve new height of customer and vendor experience.

Malaysia

Job Description = • Handling a team on Incubation BPO agents to incubate and grow SSU sellers• Working closely with our 3rd party BPO agency to ensure agents KPI’s are being met• Coming out with strategies and operation methods with the TL team to ensure with we hit all the KPIs such as Selling Sellers and active sellers• Daily monitoring on our Xspace tickets and agents call feedbacks – Our feedbacks are then shared to the BPO agency • Ensuring agents get sellers to join our Weekly campaigns• Coming out with methods to ensure we hit our Mega campaigns Join rate. • Daily data handling – Call data, New seller performance data and etc• Handled Power BI – A tool to generate Agent call data• Collects and store data on sales numbers, market research, logistics, linguistics, or other behaviors• Determines eligibility by comparing client’s information to requirements• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures• Converting non-selling sellers to selling sellers – Biggest KPI

Malaysia

Job Description = • Handled the Vendor Acquisition team for onboarding – Setting weekly and monthly KPIs, ensuring quality sellers are being onboarded. • Bi-Weekly meetings with the commercial team to align on the type of sellers to be onboarded and also onboarded seller’s performance. • Bi-weekly catch up with regional team on VA seller’s performance and next steps• Working together with government affairs team to assist in all government related projects – Such as CGC, MDEC, INSKEN• Collaborating with event management companies for Lazada to join• Revamping the Sell on Lazada Page – Website & Mobile• Handling all 3rd Party e-commerce accountsAchievement = • Weekly and monthly KPI achieved with quality sellers onboarded• Successfully completed multiple government events with CGC & INSKEN• Successfully piloted the Category Wishlist project with the commercial team – End to end reporting, weekly meetings, and monthly KPIs with regional team• Successfully handled multiple offline events organized with multiple event companies

Malaysia

Job Description = • Handling Inflow Updates for the Business development Team. Getting the accurate numbers of Sign up’s through website & Mobile App. • Collaborating with event management companies for Lazada to join• Collaborating with Malls around Malaysia.• Creating EDM Banners for events & Campaigns – Sign Up with Lazada Banners• Revamping the Sell on Lazada Page – Website & Mobile• Extracting reports from Salesforce to be shared regionally• Person in charge for Every e-commerce event invite• Organizing head counts & coming out with a process for each event• Attending Lazada Roadshows – In charge of registration & Inflow Numbers during roadshows• Handling all 3rd Party e-commerce accounts• Salesforce Admin• Sending out Seller Finance Reports on a monthly basis to the finance departmentAchievement = • Revamped Sell on Lazada Page – Uploading new Banner designs & page layout• Collaborated with Maybank Malaysia for future events• Working with 2 international 3rd party e-commerce company• Organized an event with Maybank• Collaborating with SITEC• Working with CapitaLand – Tropicana City Malls • Created Category Banners for each Category – Online Marketing• Created Advertisement Banners for Google Ads• Created Social Media Banners – Facebook, Instagram, Linkedin• Attended 2 Lazada roadshows – Johor & Penang

Job Description = • Acting Team Leader for Lead Gen team• Creating fresh leads for the VA team• Managing the Lead Gen team• Planning out weekly planner for the whole team• Setting targets for the month• Transferring leads to the VA Team• Pre-qualifying leads for the VA team• Creating referral leads from contracts given• Cleaning up the lead bank• Attending events and conferences to meet Sellers and get new leads• Sending out weekly Updates to Regional Head• Creating Keyword reports using Adobe Analytic Data• Managing SalesforceAchievement = • Achieved Monthly KPI• Attended events every month• Covered all Hotspot Areas for focused sellers• Sent our keyword report to Commercial Team & Regional• Worked with the Commercial team in order to identify Prio Sellers• Managed a team of 3

Job Description = • Handling BC request for leads and accounts• Updating leads or accounts in salesforce• Researching new leads for the sales team• Assisting in different research request or projects from CM / CP• Competitor Analysis and Deal Tagging • Solving Zen desk Tickets

Bachelor’S Degree, Marketing, 3.00

Activities and Societies: Indian Cultural Society, IT Society, Engineering Society & Orientation Committee.Marketing Subjects that I have.

High School, Commerce