Dharshinee Ragevan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Description1. Building and maintaining a relationship with our merchant partners.2. Onboard new merchant partners & host training sessions to ensure they understand how CaterSpot & the system works.3. Collaborate with our operations team & account management team to identify partner performance issues and work with the partner to resolve them.4..

Federal Territory Of Kuala Lumpur, Malaysia

1. Lead and Implement training and onboarding processes of new vendors acquired by the vendor growth team2. Work closely with Vendor Growth team to develop and execute strategies and plans to improve vendors performance3. Lead Customer Support team, develop solid policies and processes to improve key metrics and increase customer satisfaction4. In charge.

Malaysia

• Job Description =
• Handling a team on Incubation BPO agents to incubate and grow SSU sellers
• Working closely with our 3rd party BPO agency to ensure agents KPI’s are being met
• Coming out with strategies and operation methods with the TL team to ensure with we hit all the KPIs such as Selling Sellers and active sellers
• Daily monitoring on our Xspace tickets and agents call feedbacks – Our feedbacks are then shared to the BPO agency
• Ensuring agents get sellers to join our Weekly campaigns

Malaysia

• Job Description =
• Handled the Vendor Acquisition team for onboarding – Setting weekly and monthly KPIs, ensuring quality sellers are being onboarded.
• Bi-Weekly meetings with the commercial team to align on the type of sellers to be onboarded and also onboarded seller’s performance.
• Bi-weekly catch up with regional team on VA seller’s performance and next steps
• Working together with government affairs team to assist in all government related projects – Such as CGC, MDEC, INSKEN
• Collaborating with event management companies for Lazada to join

Malaysia

• Job Description =
• Handling Inflow Updates for the Business development Team. Getting the accurate numbers of Sign up’s through website & Mobile App.
• Collaborating with event management companies for Lazada to join
• Collaborating with Malls around Malaysia.
• Creating EDM Banners for events & Campaigns – Sign Up with Lazada Banners
• Revamping the Sell on Lazada Page – Website & Mobile

• Job Description =
• Acting Team Leader for Lead Gen team
• Creating fresh leads for the VA team
• Managing the Lead Gen team
• Planning out weekly planner for the whole team
• Setting targets for the month

• Job Description =
• Handling BC request for leads and accounts
• Updating leads or accounts in salesforce
• Researching new leads for the sales team
• Assisting in different research request or projects from CM / CP
• Competitor Analysis and Deal Tagging

Bachelor’S Degree, Marketing, 3.00

Activities and Societies: Indian Cultural Society, IT Society, Engineering Society & Orientation Committee.Marketing Subjects that I have.

High School, Commerce