• Facilitated requirement elicitation and Joint Application Development (JAD) sessions with stakeholders• Collaborated with the Product Owner to transform Business requirements into Epics and User Stories• Created and maintained project artifacts including Business Requirements Document (BRD), data flow diagrams, process flow diagrams, screen prototypes, wireframes (screen mock-ups), and user-interface designs• Developed process flow and business rules, translating business requirements into technical solutions using UML diagrams like Use Case, Activity, and Sequence diagrams• Orchestrated sprint ceremonies and conducted regular product review meetings with clients• Managed change request documents and implemented testing change procedures• Maintained Requirement Traceability Matrix (RTM) in coordination with the QA Team• Provided implementation support and conducted end-user training• Served as a liaison between clients and the technical development team

• Collaborated with stakeholders to understand and document business needs• Analyzed existing processes and systems and created clear and concise documents• Identified business challenges and proposed effective solutions for improvement• Facilitated and communication between business and technology team to ensure shared understanding of objectives• Analyzed data to derive insights that help make informed decisions• Collaborated with testing team to ensure implemented solutions meet specified requirements• Provided implementation support and conducted end-user training

• Proficient in monitoring market trends, competition, and identifying potential market opportunities, demonstrating strong analytical skills and market insight • Achieved revenue and customer market share growth through strategic initiatives, showcasing the ability to drive business objectives and optimize revenue streams• Managed channel partners effectively and maintained strong relationships, highlighting proficiency in stakeholder management and collaboration• Successfully navigated highly volatile market schemes and achieved recognition for performance, illustrating adaptability, resilience, and a track record of delivering results in dynamic environments• Awarded the Vodafone icon for the FY17-18; consistently ranked among the top performers, underscoring a strong work ethic, drive for excellence, and ability to deliver tangible results

To work with the marketing team on price revisions.Collected data on current prices and services across competition.Compared them with competitors’ prices across different cities to formulate the new pricing strategy.To analyze sales of the slow-moving and newly launched services to develop marketing campaigns that will drive up the revenue.Analyzed the sales report of newly launched service on a weekly basis to track them and ensure the launch is successful.Collecting customer and employee feedback on slow-moving services to understand and formulate strategies to increase the sales figures.