Dharshini P Email & Phone Number

Pune, Mh, In

Mumbai

1.Understanding how to configure DNS settings including A, AAAA, CNAME, MX, TXT records, etc.2.Provided technical support through the GoDaddy portal, resolving DNS-related inquiries and issues efficiently.3.Ability to troubleshoot DNS issues like DNS resolution problems, DNS caching, etc.4.Assisted clients in configuring HTTP and HTTPS for their websites, contributing to improved user trust and search engine ranking.5.Managed Route 53 DNS settings and routing configurations to optimize client websites for performance and reliability.6.Generated and installed SSL certificates to enhance security for hosted websites.7.Familiarity with tools for monitoring DNS traffic, logging DNS queries, and analyzing DNS logs for security and performance purposes.

Mumbai

Created customer services scripts that improved customer service quality and consistency & Handled customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Resolved customer inquiries on product-related issues, delivering excellent technical support and ensuring prompt ticket resolution. Conducted DNS troubleshooting routing and SSL configurations, enhancing website security and availability.Configured and managed client accounts on GoDaddy portals, including domain setup and DNS routing management.Utilized Grafana monitoring tools to observe performance metrics and identify potential issues in real-time.Conducted troubleshooting for Linux backends, optimizing performance and resolving issues in real-time.Analyzed mail delivery logs to troubleshoot email deliverability and improve customer communication reliability.Supported AWS services such as Route 53, CloudWatch, CloudTrail, and CloudFront, contributing to cloud infrastructure management.Applied knowledge of TCP, UDP, DHCP, and VLAN networking configurations, ensuring seamless connectivity and secure data transfer.Developed and executed shell scripts for Linux command-line operations, user management, and permission settings.Managed MySQL databases and utilized Samba for file sharing, ensuring efficient data access and storage.Developed and executed job scheduling tasks, ensuring timely delivery of services and updates.Worked with various product channel applications, facilitating app push, API integration, web push notifications, and email/SMS marketing campaigns.Collaborated with cross-functional teams to optimize product channels and improve customer engagement across various digital platforms.