Dharuma Reinders Email & Phone Number

Wiesbaden, Hesse, Germany

Molded from the merger of AOE's leading aviation E-Commerce technology OM3 and catering and supply-chain expert SHIFTEO, we are setting out to change the travel commerce ecosystem permanently. Our portfolio covers everything from pre-order to point-of-sale and operations management integration, enabling mobility providers to manage their own digital and operational platform and, ultimately, their own branded passenger experience.

Wiesbaden, Hesse, Germany

AOE is a leading agile service provider for the development of digital solutions in the enterprise sector. 250+ employees at eight global locations support large enterprises in the strategic and operational digitalisation of their business models. Our platform solutions combine E-Commerce and experience management based on powerful technologies – scalable and secure. In the development of complex projects, AOE relies on agile methods and processes and helps its customers introduce agile methods.

Haguenau, France & Slough, Uk

Responsibilities:- Relationship management of Mars’ primary, strategic IT partner- Increasing scale and reach of external and internal Web delivery globally- Developing service models for effective onshore-offshore operations and close cooperation between 6 divisions - International program management of Intranet web products- Team leadership with people management and career development- Functional expertise of Web technologies and trends- Delivery of web solutions, transactional applications and technology migrations under tight deadlines and rapidly changing conditionsAchievements:- Grew development capacity by 400% within 3 years (from 15 to 64 resources), with increased scope of solutions (CRM, Social Media, transactional applications) and extended reach to all regions- Globally delivered over 280 eMarketing, eCommerce and Intranet websites and applications, through 3 direct reports- Achieved savings through reusable web components, templatizing and lower cost development- Project managed development of 7 large-scale and 26 medium-sized websites and web applications working with 8 interactive agency partners

Responsibilities: - Managing supplier relationships - Procurement of: T&M resources, managed services and third-party applications – running RFP’s and negotiating contracts- Functional leadership of Mars’ SAP SRM system- Lead for commercial operations (reporting and contract management)Achievements:- Regionally implemented a more efficient external workforce management service; resulting in supplier consolidation, improved benchmarking, reduced cycle time and cost avoidance- Flexibly shifted between 3 different buying areas (resources, software and hardware purchasing) thereby maintaining business continuity- Achieved a year-on-year 20% cost saving/avoidance

Responsibilities:- Provision of Tier 1 technology support to 5 countries in 3 languages- Recruitment and management of temporary resources- Improvement of support processes through problem managementAchievements:- Consistently exceeded SLA, incident reduction and customer satisfaction targets- Implemented improved KPI dashboards- Facilitated the relocation of support services to Russia

Ba (Hons.), International Business And Management Studies

Also known as the HES Amsterdam School of Business

Ba (Hons.), International Business

Double-Degree Programme, Dortmund University of Sciences and Arts - Faculty of Business Studies