Dhaval Chauhan Email & Phone Number

Mumbai, Maharashtra, India

Technical Support for HRMTHREAD Payroll Software:Experienced in installation, configuration, and maintenance of HRMTHREAD payroll software applications.Proficient in operating systems administration and network monitoring.Proven track record of working with customers to implement optimal solutions promptly, addressing complex technical issues with personalized care.Company Visits for Training and Implementation:Conducted company visits for training, troubleshooting, implementation, configuration, and maintenance of HRMTHREAD software.Ensured seamless integration and functionality of software, providing hands-on support and training to client teams.Data Management and Analysis:Proficient in handling and implementing large data sets into software using SQL and advanced Excel.Analyzed and optimized data to enhance software performance and usability.Key Achievements:Achieved a 99.2% resolution rate for Level 2 tech support tickets without escalation to Level 3 engineers.Enhanced customer satisfaction by providing efficient and effective technical support and solutions.

Dubai, United Arab Emirates

Network and Infrastructure Support:Provided support to the service desk team on network and infrastructure issues.Maintained an up-to-date inventory of hardware, software, and licenses.Managed IT assets and implemented efficient IT asset management systems.Technical Support and Troubleshooting: Handled and resolved IT issues, including configuring WIFI, printer support, backup and recovery, CCTV, Windows server, hardware, software, and network troubleshooting.Installed, configured, and maintained computer systems, software applications, and network devices. Assisted in managing user accounts and access controls for various systems and applications.Basic Network Configuration: Possessed basic knowledge of DNS, DHCP, and Active Directory. Configured and supported services provided to users on PCs and mobile computing devices.Software and System Administration: Worked with Windows 10, Outlook, WAN, LAN, AnyDesk, Office 365, Excel, MS PowerPoint, and domain administration. Conducted system administration tasks, including managing routers and ITIL practices.Achievements: Demonstrated strong problem-solving skills and ability to work under pressure. Increased the performance of equipment by 20% through daily monitoring. Continuously up-skilled with practical knowledge and hands-on experience.

Mumbai, Maharashtra, India

Network and Infrastructure Support:Provided support to the service desk team on network and infrastructure issues.Maintained an up-to-date inventory of hardware, software, and licenses.Managed IT assets and implemented efficient IT asset management systems.Technical Support and Troubleshooting: Handled and resolved IT issues, including configuring WIFI, printer support, backup and recovery, CCTV, Windows server, hardware, software, and network troubleshooting.Installed, configured, and maintained computer systems, software applications, and network devices. Assisted in managing user accounts and access controls for various systems and applications.Basic Network Configuration: Possessed basic knowledge of DNS, DHCP, and Active Directory. Configured and supported services provided to users on PCs and mobile computing devices.Software and System Administration: Worked with Windows 10, Outlook, WAN, LAN, AnyDesk, Office 365, Excel, MS PowerPoint, and domain administration. Conducted system administration tasks, including managing routers and ITIL practices.Achievements: Demonstrated strong problem-solving skills and ability to work under pressure. Increased the performance of equipment by 20% through daily monitoring. Continuously up-skilled with practical knowledge and hands-on experience.

Mumbai, Maharashtra, India

Listen to 100 + customer requests, give technical answer questions, and provide telephone information. End user support and verbal communication. Diagnose and troubleshoot technical problems and offer timely solutions, ensuring minimal disruption to business operations.Troubleshoot system, desktop/laptop, and mobile problems, researching, diagnosing, and solving hardware and software incidents. Monitor/Report any early product quality warning. Working with: Windows Office, company custom software, Excel. Achievements: Troubleshooting on the call within the time limit and generating a report professionally.

Mumbai, Maharashtra, India

solving technical issues through the mail, making tickets for critical technical issues, and managing the workload on my own.  Collaborate with the IT team to ensure the integrity and security of data, systems, and networks;  Basic knowledge of email configuration.  Managing new user add remove from AD  Maintaining and documenting the inquirers and deals in the database via Excel and company ERP  Setting up new users and management of security, and passwords.  Working with Outlook, and MS Office 365. ITIL Software and end-user support. Tellycaller.  Achievements: client handling, and team coordination.

Bachelor Of Science In Information Technology, Information Technology

Activities and Societies: developing software, knowledge of software applications, The Bachelor of Information Technology is your stepping.

Hsc, Business/Commerce, General

Activities and Societies: Business/Commerce, General Commerce refers to the exchange of goods or services between two or more parties. It.

Ssc, High School/Secondary Diplomas And Certificates

Activities and Societies: cricket , football