 Implemented target goals by setting and enforcing standards for efficiency, sales and quality at contact centre. Administered quality of work checks by monitoring calls to track operative performance. Trained sales agents and team leaders to achieve targets and excellent levels of customer service. Developed, implemented and monitored incentive schemes and subsequent bonus payments. Ensuring targets are achieved and the teams growth is in line with the company’s goal.

Destination Head for FIT Asia, Australia, New Zealand & Islands Initiated market research studies and analysed findings to understand customer and market opportunities. Designed products and created markets for new regions based on findings. Heading a team focusing on products, contracting and operations for FIT Division. Conducting product training for all-India sales team. Schedule and execute email campaign and various other promotional activities. Analyzing tourism reports, outlining new trends and presenting them to the management.

 Managing a team focusing on operations for FIT Division. Conducting product training for operations team. On ground troubleshooting for the clients. Redesigning processes to increase efficiencies and reduce input costs and TAT. Monitoring the company’s product performance on a weekly basis and reporting to management.

 Managing a team focusing on operations for FIT Division. Conducting product training for operations team. On ground troubleshooting for the clients. Redesigning processes to increase efficiencies and reduce input costs and TAT. Monitoring the company’s product performance on a weekly basis and reporting to management.

 Managed a team and was responsible for day to day operations. Managed performance and expectations of the workforce through a consistent implementation of performance measurement and feedback system. To maintain and review staffs as well as destination performance to ensure targets are achieved.

 Developing sales tools: brochures, leaflets and & presentations. Developing and marketing new travel products oriented towards specific market segment. Negotiation and contracting with DMCs and partners to enhance product portfolio. Product mapping against major tour operators to make accurate, apple-to-apple comparisons resulting in improved pricing and conversion for the holiday season. Schedule and execute Email Campaign and various other promotional activities.

 Designed packages and itineraries according to the requirement of the guest. Exceeded sales KPI by 22% of the annual target thereby leading to an increase in the revenue. Coordinating with suppliers to get competitive rates and hotel options for guest.  To ensure on ground services for the clients and manage on tour services. Making sure guests are delighted on tour and maintaining pre and post tour service excellences.