Dhaval Panchal Email & Phone Number

United States

Mumbai, Maharashtra, In

Managing IAM L3 (identity and access management) teams of up to 35 people, responsible for day-to-day operations in multiple projects, providing expert advice and guidance on IAM processes and best practices.Managing and monitoring service level KPI/CPI adherence.Managing escalated cases, categorize and assign cases based on priority and aging.Engaging with customers regarding escalations, monthly governance of the services, process improvements, left-shift, Automation and discuss overall strategies for the services.Responsible to fulfil staffing gaps, create cross-team back up to mitigate attrition risk and providing necessary recommendations to leadership team on help improving overall service quality.Decision Making Responsibilities such as approving production changes as PSL to make sure production stability is maintained at any cost.Ensuring strategic monitoring capabilities are implemented across the products to proactively identify infra/product instabilities.Holding functional knowledge of all 17 products and technical knowledge of 4 products.

Mumbai, Maharashtra, In

Handling customer's in-house designed product as SME/consultant.Interacting with customers/Users at client location and support product related incidents in APAC hours.Proactively identifying & leading Technical Implementations to improve product.Identify technical risks and plans contingency and mitigation actions in L3 support area.Monitoring progress about team members, assigning them appropriate tasks, Monitor their performance and groom them functional as well as technical.Handling team of 6+ team members at offshore, daily interaction with operation team across the globe.

Teaneck, New Jersey, Us

- Responsible for liaising between project teams across locations and the Customer - Participate and provide inputs for release planning - Act as the Cognizant Delivery team point of contact for the portfolio.- Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.- Conduct regular meetings with the project teams and address their issues / concerns- Working on complex modules as Senior Developer.

Bangalore, Karnataka, In

My Roles & Responsibilities:• Responsibility includes architect, design and implement access management solutions, including provisioning, certification, authentication, authorization and audit services using ASP.Net, C#, SQL Server, WCF, Web API and jQuery. Including the integration with more than 10+ external sources like SQL, Sybase, Oracle databases, LDAP, AD, REST services and multiple provisioning engines.• Develop processes, standards and automated solutions to govern User accesses and simplify administration.• Interface with stakeholders to analyze requirements and design workable, cost-effective solutions and pass on to engineering team located in India.• Provide L3 support for access management products in APAC region.• Managing engineering team of 10+ team members.

Bangalore, Karnataka, In

• Responsibility includes development of individual modules assigned to me related to access management system using ASP.Net, C#, SQL Server, WCF, Web API and jQuery. Including the integration with more than 10+ external sources like SQL, Sybase, Oracle databases, LDAP, AD, REST services and multiple provisioning engines.• Interface with stakeholders to analyze requirements, validate technical requirements and implement it.

Seattle, Wa, Us

My Roles & Responsibilities:Implementation of Development tasks assigned to me includes critical algorithms and business logic.Technology used: ASP.Net, C#, SQL Server, WCF, Web API and jQuery.Undergo Development Lead training and handled team of 8+ developers for one of the Projects.

London, Gb

My Roles & Responsibilities:Developed individual modules assigned to me which includes integration of developed module with another products.Explored open source technologies like php (smarty framework) & mysql to customize one of the content management products.Designed web services to expose interface to merk medicus client which is the third largest pharmaceutical company in UK.Horizontal and vertical communications.

Master Of Science - Ms, Information Technology

B.C.A., Information Technology