Dhaval Patel Email & Phone Number

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Vadodara, Gujarat, India

* Was managing Out-bound process of BAJAJ Finance Credit Card _ RBL BANK.* A highly effective leader and team member with the capacity to maintain productive business/client relations.* Provide specific feedback about performance directly to associates and share observations with the Quality and Operations Team.

Vadodara, Gujarat, India

* Managing the team size of 40 agents and control day to day ongoing support operations and quality of performance.* Managing the operational KPIs for Inbound and Outbound where Inbound is for Rider support and Outbound is for Customer support.* Responsible to prepare the issue tracker which include the Open and pending delivery and coordinating with Field.

Vadodara, Gujarat, India

* Managing the team size of 110 agents and control day to day ongoing support operations and quality of performance.* Attending the daily, weekly and monthly review with client and managing the team performance as per the client expectation.* Managing the Quality and Operations of entire process which includes (CSAT/DSAT, AHT, FRT, Shrinkage, Attrition.

Vadodara, Gujarat

• Role & Responsibilities Need to Adhere Compliance on KPIs.
• Shrinkage: 24%
• Attrition: 7%
• Repeat: 25%
• Quality: 95%
• UD: 95%

Vadodara, Gujarat

* Agent - Worked as an Airtel Postpaid customer care service executive for 4 months then promoted to L2 Desk.* SME - Worked as Nestor to support OJT agents also In 2018 Oct got certified TL and PS1 from centum learning.- Responsible to prepare weekly FGD pointers and process suggestion to discuss with Client.