Dhaval Somaiya Email & Phone Number

Bengaluru, Ka, In

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

Mumbai Area, India

Responsible for development and execution account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability.Leveraging comprehensive understanding of CRMnext products' solutions to provide relevant adoption and recommendations on solutions and enhancements customized to customers' business needs.Act as a trusted advisor with clients by deeply understanding their business and aligning their needs to our solutions

Mumbai Area, India

• Conceptualize and implement data-led marketing strategy for the client by spearheading cross functional teams (analytics, campaigns and technology)• Design and strategize campaigns for retail clients and analyzing the effectiveness of the same• Design digital marketing campaigns for Retail clients to help with customer acquisition• Provide insight and feedback around loyalty program and concepts, customer engagement, data analytics and omni-channel strategies and opportunities• Ensures service level agreements are achieved and client expectations are exceeded• Lead teams to develop and deliver strategic analytics solutions for clients by applying analytical rigor to business questions• Managing P&L of Retail accounts• Designing strategies to help Cross sell/Up sell • Leveraging Domain knowledge to improve customer experience

Mumbai Area, India

• Responsible for managing end to end service delivery across analytics, campaigns and technology• Responsible for the development of loyalty programs for various clients in retail industry• Build services relationships with clients, providing regular communication and status/performance updates• Strategized a coalition loyalty program for India’s largest apparel brand by bringing all its isolated programs under one platform• Interpret the results of the analytical insights and communicate the results to the client in a business context to drive value• Ensure project profitability through effective utilization of resources• Manage the day-to-day operations of the Service Delivery team as well as customer relationship management.• Implement and update current business processes which will maximize efficiency, productivity, and drive the delivery of services to customers in a quality and timely manner

Jamnagar Area, India

• Project In-Charge for erection and commissioning of induced draft cooling towers and single stage vertical turbine pumps during the installation of a 510 MWe Thermal Power Plant • Shift In-charge of Mechanical Maintenance for the aforementioned plant• Responsible for Preventive and predictive maintenance as well as overhauling of various horizontal pumps, vertical turbine pumps and 750 TPH Boilers• Responsible for procurement of spares for cooling towers and vertical turbine pumps through the SAP procure to pay process and maintaining the BOM against them• Involved in SAP implantation of Plant Maintenance module• Spot Award - best individual performer for project management