Dhaval Varaiya Email & Phone Number

Mumbai, Maharashtra, India

• Establishing BAU process for various productso Implemented operations for credit card vertical, covering pre-issuance, post-issuance, reconciliation, and dispute resolution (225 crore / 1st Year)o Setting up of the.
• Led the projects and initiatives based on needs and goals.o Implemented and maintained ISO-27001:2013, Soc 2 Type 1, and PCI DSS SAQ D certifications, ensuring robust information security.o VAPT of Jupiter application.
• Oversee multiple projects across all phases of Execution.o Cultivated and sustained robust relationships with cross-functional partners to facilitate clear and timely communication among diverse stakeholder teams and.
• Monitoring and reporting of process outcome.o Oversaw and reported on process outcomes, addressing critical issues promptly.o Collaborating with Product Managers to prioritize tasks and issues reported by Engineering.

Mumbai Area, India

• Oversaw the establishment of Pan India Operationso Collaborated with Government authorities, Society associations, and third-party legal teams to ensure smooth process implementation nationwide.o Establishing strong.

Mumbai Area, India

• Spearheaded the establishment of the Mumbai branch officeo Recruited and assembled teams of Area Property Managers and Zonal Property Managers to ensure seamless operational execution.o Established a Safety and.
• Monitored and reported on operational processeso Achieved Positive Net Promoter Score for Mumbai office regarding quality and process adherence for consecutive 9 months.o Recovered 1.5 crore in outstanding dues from.

Mumbai Area, India

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Mumbai

• Established and managed a comprehensive operations process (1000 Crores / Month)o Designed and implemented meticulous reconciliation procedures for various payment methods like net banking, credit cards, debit cards.
• Established Citrus Wallet & Lazy Pay (BNPL) Processo Designed and implemented a secure customer wallet system to facilitate deposits, withdrawals, and fund managemento Developed risk management rules based on various.
• Bin Sponsorship (Payment Gateway set up)o Implemented Bin Sponsorship, overseeing acquiring relationships with VISA and Mastercard, managing funds through three-way reconciliation, and handling merchant settlements and.

Mumbai, Maharashtra, India

• IndiaIdeas.com Ltd is also known as BILLDESK. Bill Desk is a service bureau offering billers, banks and customers a comprehensive bill presentment, payment and management serviceKey Deliverables:
• Spearheading the portfolio for clients like Visa Bill Pay, Barclays, Zip Cash, HDFC Bank, Citi Bank, State bank of India and ICICI Bank etc.
• Quality Assurance: Defined the Quality Processes and Benchmarks, Monitoring and continuous evaluation the Quality Process.
• Executing and ensuring timely processing of data received from various billing entities.
• Business Process/ Workflow modelling, gap analysis. Extensive work done as an Operations manager.
• Coordinating with operations teams at different cities and delivering the functions about Direct Debit activities for all the major banks across the country.

Andheri (East)

• HDFC Bank Ltd. is amongst the first to receive approval from RBI to set up Pvt sector Bank. The Bank's business philosophy based on core values of excellence in Operations, Customer service and Product Leadership.Key.
• Conducting verification of the document for all types of A/c opening (Salary, Savings and Fixed Deposit).
• Updating and generating MIS of FTNR (First Time Not Right) for Branches.
• Developing and generating TAT (Turn around Time) delay report for All A/c opening forms and forwarding the same to management for better process.
• Following ups and coordinating with Audit Dept for Audit errors.Highlights:
• Demonstrated excellence in executing Project for Bar Code Scanning (To minimize miss outs of Bar Code scanning at all Process End).

• The company is a joint venture between ICICI BANK LTD. and LOMBARD CANADA LTD. It is one of the world's leaders in Risk Management, Insurance and Reinsurance Business.Key Deliverables:
• Administering call centre queries and imparting training fresh recruits on product and process.
• Conscious endeavour to achieve better quality and customer satisfaction by regularly updating and training the team.
• Using insurance CRM software thus gained functional expertise of workflows and processes in the CRM software.
• Coordinating with Branch Operations & Sales and in completing resolution for Mumbai, Goa & Rest of Maharashtra.
• Generating MIS reports for Processing Hub for all locations on a Daily, Weekly & Monthly basis.

• Joined as Customer Care Executive and rose to Senior Customer Care ExecutiveAirtel Cellular Limited is one of the largest private telecom service providers in India. It provides end-to-end telecom solutions to all its.
• Addressing customer queries and handling software entries in the Airtel system.
• Organizing & prioritizing work in manner so that Service Level Agreements are met with.

Pgdbm, Mba

B.Com, Commerce

Mathematics