Dhaval P Lamghare Email & Phone Number

Christchurch

Christchurch New Zealand

Christchurch

India

Report to RDM ( room division manager ). Responsible to “drive the wheel” for front office department – operational and administrative. Achieved APAC bench mark percentage on arrival/departure experience, recognition and staff attribute.Achieved 95% plus in LRA Audit – Yearly audit by Starwood on Brand standard i.e Welfare & Security , Condition & Cleanliness , Product & Service and Brand Identity. Reservation and Revenue management knowledge – OTA , market , channel manager , rate code , group , rate negotiation , STR. Risk management - handling various crises. I have lead my team and successfully handled situation like medical emergency , power outage , gas outage, fire evacuation.Focus on training and development of staff i.e. class room , on-line and on the job. A strong team player with the positive attitude of working better together to achieve company KPI’s.Conduct PDP for team members on 4 main viewpoint – Area of improvement , Strength, companies KPI’s success and team performance. Daily administrative responsibilities: monitor daily operations, purchasing, staff, revenue from up-sell, rosters , conducting a cost-benefit analysis and monitor Guest experience index.Focus on the hotel membership program, which is a key element to maximum the revenue and loyalty. Emphasis and create awareness among team towards CSR activities , energy conservation , paper usage. Control the expenses i.e Transport , Amenity , Guest Supplies , Stationary & Printing. Implementation of new processes for smooth operations and maintain inter-departmental effective relationship.

Manage the activities of a front desk shift ensuring that guest receive prompt, professional service ,personal recognition, leading & developing of staff, Championing change, market focus. The hotel consists of 250 rooms, 10 conference rooms, a restaurant and bar.  Customer focus: Handling complains and doing service recovery.  Drive company vision. –“ To be the best Airport Hotel until 2015” Working in team to deliver great customer satisfaction. Focus on improvement on Tripadvisor Ranking.  Focus on maximizing hotel revenue by implementing Incentive plans and ideas to utilize maximum resources.  Awareness of brand standard.  Handling emergency situation.  Responsibility of hotel operations, guest and staff safety.  Payroll & rostering  Staff development and monitoring there progress .  Balance the hotel inventory.  Cost control.  Recruitment.  Run hotel membership program.

In this role I was working closely with executive team of hotel as convention manager, sales & marketing team, front office manager. The role at hotel was important as in terms of revenue, guest satisfaction & achieving budget with strong focus on accommodation.192 rooms & 20 unique conference spaces.  Dealt with rugby team like South Africa, Australia and international concert group’s..  Negotiating group rates and terms & conditions of hotels. Managing & Uploading third party internet website. Forecasting Room Blocks and building budget. Revenue, yield and forecasting in conjunction with reservation & revenue manager.  Dealing with National / International Government delegation & Defense Visits  Processing Commission request for Travel Agents. Preparing proposal / quotation for block accommodation request.  Communication with hotels, revenue manager and colleagues for major events. Set up contract for block booking and dealing with clients. Billing, Accounting & Settling major group billing. Daily contacts with entire client from all over New Zealand and overseas. Inter-departmental Fidelio trainer.

Amora Hotel Wellington

Bill inquires , promoting current sales and promotion, authorizing the connection , attending incoming calls , providing information on phone network .

Post Graduation In Hotel Management., Marketing , Sales , Food And Beverage , Human Resource.

Post Graduate Diploma in Hotel Management. Pacific International Hotel Management School, New Plymouth,New Zealand.

Bsc.Degree In Hotel Management, Hospitality Administration/Management

3-Year Degree B.Sc in Hospitality and Hotel Administration. Institute of Hotel Management,Goa, Indian.