Provided exceptional customer service by greeting customers, answering product inquiries, and offering personalized recommendations to enhance the shopping experience.Assisted in processing customer transactions, including cash handling, card payments, returns, and exchanges, ensuring accuracy and efficiency.

• Spearheaded the development and execution of a comprehensive social media strategy, utilizing Meta & Google Ads to increase engagement by 50% and drive website traffic by 35%.• Assessed user flows & heat maps to uncover opportunities for improving the checkout process, resulting in reducing average checkout time, and increasing the conversion rate by 5%.

• Developed & implemented a comprehensive social media calendar to drive organic reach, resulting in a150% increase in followers within 6 months.• Developed monthly progress reports to monitor, and assess KPIs and conduct weekly consultation callsto educate and maintain transparency on OKRs resulting in long-term retention of the clientele• Collaborated closely with the creative team to design impactful marketing materials for digital and printchannels alike, resulting in a cohesive brand image across all platforms.

• Developed and executed 10+ successful and innovative campaigns in collaboration with creative agencies,resulting in a 15% increase in sales.• Managed the planning, implementation, and optimization of offline advertising platforms includingnewspapers, billboards and broadcast SMSs for Prakash Retail Pvt Ltd and Swayam PrabhaEntertainment Production.• Collaborated with cross-functional teams to ensure timely delivery and seamless execution of campaignsresulting in increased foot traffic by 20%

Collaborated with management to prioritize sales of high-margin articles and efficiently stock, replenish, and organize inventory. Assisted customers in making their shopping experience complete. Handled the cash register and assisted colleagues in the fitting room.