Dhaval Chandra Email & Phone Number

Cyberjaya, Selangor, Malaysia

Awarded the Very Special Achievement Award (VESPAA) for outstanding contribution in Project Management for 2023 at DHL IT Services.Responsible for: managing the Country deployments, automated business rule validation engine and RPA projects internal to DHL.• Define and manage planning with all stake holders (timelines and deadlines), aligned with DHL roadmap for new deployments. Ensure resource availability on business side (SME’s) and IT side (developers) for Analysis, Build, Testing, Deployment and Hyper Care support.• Cross time zone coordination and support to LATAM/EU/AP business/project teams, developers and Architects.• Host regular calls for Kick-Off, BRS walkthrough, design, build, testing, RTP, Hypercare, closure, lessons learned. Status reporting into deployment work stream. Content reporting to Business Owner. Maintain and follow up on action/issue/risk log• Manage dependencies like supporting country in getting the contract with the external vendors setup, ensuring API test access details are provided and established. Alignment with other project managers for cross platform enhancements.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for managing IT projects for DHL IT Services, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

4DEx is an India based technology startup company, offering customized CPaaS (Communication Platform as a Service) and Cloud Computing solutions. As a consultant I am supporting them by setting up an Enterprise Project Management Office, Governance Frameworks, providing leadership inputs on Strategy direction and Portfolio shaping.• Providing inputs and supporting the leadership in Strategy and Portfolio discussions, to help in shaping the go-to-market strategy of the company.• Established Project Management methodologies and Governance frameworks under the Enterprise Project Management Office including standardized processes and procedures. • Managed the complete requirement gathering and documentation support for an online Learning Management Solution (LMS) with webinar and video conferencing features.• Coaching and training the development team on Scrum and Agile delivery methodologies.

Adelaide, South Australia, Australia

Responsible for: retention of dissatisfied customers and upselling bundled Telstra products.• Rewarded for making the highest volume of sales on a lean day.

Gurgaon, India

Promoted to AVP in Jan 2017, to manage a department-wide transformation program to streamline and automate processes leading to increased operations efficiency and cost savings.Achieved cost savings in department-wide billing, reduction of FTEs and reduction in report delivery timing as the end-state achievements of the Program.

Hyderabad, Telangana, India

Leading and managing strategic retail banking projects across the Asia-Pacific region. Collaborating and influencing Project Teams, Stakeholders and Sponsors. Gathering requirements, defining goals, milestones and quality indicators. Identifying and monitoring any variances in Scope, Schedule, Budget, Risks. Reporting to Steering Committee and chairing working group meetings. Achieved a savings of USD 57K on a Credit Cards project.Achieved a significant reduction in card skimming frauds on a Credit and Debit Cards project.

Gurgaon, Haryana, India

Promoted to AVP in Apr 2013, and responsible for strategic migration and Merger and Acquisition (M&A) projects:• Merger and Acquisition workstream leader for Retail Banking products.• Initiated the Demat Depository Participant ID migration project.• Successfully completed RBS Equities wind down and shut down project.

Gurgaon, Haryana, India

Promoted to Senior Manager in Jan 2008, with increased responsibilities: Change and Project Management, New product development / implementation and System Issue resolution, Process re-engineering and regulatory compliance for: Retail Liabilities products, Demat operations and online E-Broking services. Vendor coordination and management. Internal stakeholder management including Bank’s Legal, Compliance, Operations, Business / Product, Sales, Customer Service and Communications teams.• Initiated two phases for Finacle Core Banking application upgrade from ver. 6.X to 10.X.• Implemented “No frills demat account” a new product offering developed completely from scratch.• Successfully conducted Business Continuity Planning drill for Demat operations.

Gurgaon, Haryana, India

Handled sales of General Insurance products and Platinum Credit Card via the Tele-Marketing channel. Relationship management of General Insurance partner and Tele-Marketing agencies. Managing Cost efficiency, database optimization analysis, MIS and process compliance with regulatory guidelines.• Conceptualized, developed and successfully implemented an internet-based Credit card acquisition portal.• Managed a switchover with zero business downtime in the Tele-Marketing channel.