Dhaval Desai

Dhaval Desai Email and Phone Number

General Manager @ Motorama Group
moorooka, queensland, australia
Dhaval Desai's Location
Greater Brisbane Area, Australia
Dhaval Desai's Contact Details

Dhaval Desai phone numbers

About Dhaval Desai

With a career spanning over 14+ years as a high-achieving, operations leader with extensive experience in operations, stakeholder and people management. I have led teams and initiatives that have enabled my them reach the next level. Collaborating to exceed goals, brings out the best in me. I’m at my best leading teams to work towards a common goal enabling them to achieve better outcomes for employees and customers alike. Multilingual, with the ability to speak, read, write 5 languages further enhances my capability to manage a diverse workface. Core Competencies : Mortgages, Financial Service, Credit Management, Sales & Marketing, Training & Development, Team Management. Contact Center Management, Workforce Planning, Strategy & Tactical Planning, Operations Management & Service Delivery, Debt Collections, Asset Finance

Dhaval Desai's Current Company Details
Motorama Group

Motorama Group

View
General Manager
moorooka, queensland, australia
Website:
motorama.com.au
Employees:
183
Dhaval Desai Work Experience Details
  • Motorama Group
    General Manager
    Motorama Group Apr 2024 - Present
    Brisbane, Queensland, Australia
  • Motorama Group
    Team Leader
    Motorama Group May 2017 - Apr 2024
    Brisbane, Australia
    Core role includes enabling the team to do perform at their full potential by coaching, inspiring, motivating & leading by example. Responsible for the management, implementation and monitoring of all finance activity, including meeting and exceeding targets set by the business. Responsible Manager within the business managing the risk & compliance function to ensure adherence with all relevant regulatory obligations• Managing teams across 3 locations in Brisbane helping them achieve… Show more Core role includes enabling the team to do perform at their full potential by coaching, inspiring, motivating & leading by example. Responsible for the management, implementation and monitoring of all finance activity, including meeting and exceeding targets set by the business. Responsible Manager within the business managing the risk & compliance function to ensure adherence with all relevant regulatory obligations• Managing teams across 3 locations in Brisbane helping them achieve their targets by assisting customers with their finance needs• Coaching & mentoring the team to quality outcomes while ensuring that business growth targets are achieved• Ensure team is trained and competent to maintain excellence in their roles• Daily and weekly team huddles and individual conversations based on coaching needs identified• Driving performance by managing stakeholder relationships across multiple dealerships of the Motorama Group • Responsible for financial management of the business• Contribute to the strategic and operational planning of business plans, policies and procedures• Reporting dealer performance on a monthly basis to the management team to ensure consistency and identify areas of opportunities• Currently the Responsible Manager within the business ensuring compliance to relevant regulatory requirements such as National Consumer Credit Protection Act and Privacy principles• Achieved a total settled volume of $10.18 Million in the last financial year• Winner of values award for promoting collaboration and team management across the business• Successfully implemented a new CRM software within the business, resulting in workflow automation and reduction in manual handling Show less
  • Acquired Home Loans
    Lending Adviser
    Acquired Home Loans Mar 2014 - Apr 2017
    Adelaide, South Australia, Australia
    My role was to Identify and develop future business opportunities and to guide and assist clients in making one of the biggest financial decisions of their life, buying a house. • Responsible for the entire life cycle of the loan process from assessing client’s financial position, recommending finance options based on their current situation and organising the finance • Adept at handling complex scenarios including Guarantees, SMSF Lending and Debt Restructuring• Dexterous with… Show more My role was to Identify and develop future business opportunities and to guide and assist clients in making one of the biggest financial decisions of their life, buying a house. • Responsible for the entire life cycle of the loan process from assessing client’s financial position, recommending finance options based on their current situation and organising the finance • Adept at handling complex scenarios including Guarantees, SMSF Lending and Debt Restructuring• Dexterous with comparative analysis; part of my day was spent comparing the products of all Lenders and highlighting the advantages of each product.• Expert at recommending strategies via follow up to consolidate debt, reduce the term of their loan which in turn opens up further opportunities• Responsible for overall risk and compliance adherence as per lenders guidelines.• MFAA nominee for “Best New Comer 2016” for settling loans worth $40M Show less
  • People'S Choice Credit Union
    Credit Management
    People'S Choice Credit Union Aug 2011 - Jan 2014
    Credit management officer’s role is to find solutions for Customers with overdue consumer and commercial lending accounts. • Demonstrated a timely and astute approach to all credit management inbound and outbound actions with care and diligence, adopting a sound commercial decision making approach at all times. • Helped reduce the backlog from accounts being worked 30 days late to 14 days• Partnered with 3rd party vendors to leverage their capabilities in reducing losses for the… Show more Credit management officer’s role is to find solutions for Customers with overdue consumer and commercial lending accounts. • Demonstrated a timely and astute approach to all credit management inbound and outbound actions with care and diligence, adopting a sound commercial decision making approach at all times. • Helped reduce the backlog from accounts being worked 30 days late to 14 days• Partnered with 3rd party vendors to leverage their capabilities in reducing losses for the bank• Ensured a high level of service is provided to internal and external customers • Identified at-risk accounts and submitted for approval in a timely manner and update credit files as required Show less
  • J.P. Morgan
    Team Manager
    J.P. Morgan Dec 2009 - Jun 2011
    - Responsible for the efficient functioning of the Cash Management function for J P Morgan's Private Banking division. - Managed teams at 2 locations across the country - Ensure all processes surpass achievement of delivery and service quality norms- Formulate strategies for process efficiencies, first contact resolution & cost reduction - Reviewing all controls in the process to ensure no regulatory / financial impact.- Provide education, mentoring and motivation to teams
  • J.P. Morgan
    Team Leader
    J.P. Morgan May 2005 - Dec 2009
    - Responsible for overall performance of the unit, including productivity, unit cost, employee mobility, retention and risk management- Manage monthly sales targets and monitor key performance indicators- Manage customer files and maintain track of the interactions for future reference- Follow up on customer queries not immediately resolved

Dhaval Desai Skills

Team Management Banking Strategy Management Financial Services Operations Management Risk Management Service Delivery Vendor Management Finance Business Analysis Relationship Management Customer Experience Business Planning Credit Call Centers Leadership Crm Financial Risk Portfolio Management Credit Cards Retail Banking Mortgage Lending Workforce Management Strategic Financial Planning Customer Retention Analytical Skills Contact Center Management Bpo Business Relationship Management Financial Planning Customer Relationship Management Business Development Loans Customer Service Sales

Dhaval Desai Education Details

Frequently Asked Questions about Dhaval Desai

What company does Dhaval Desai work for?

Dhaval Desai works for Motorama Group

What is Dhaval Desai's role at the current company?

Dhaval Desai's current role is General Manager.

What is Dhaval Desai's direct phone number?

Dhaval Desai's direct phone number is +614103*****

What schools did Dhaval Desai attend?

Dhaval Desai attended Kaplan Professional, H&r Block, Kaplan Professional, Kaplan Professional, Kaplan Professional, Symbiosis Institute Of Management Studies, Mumbai University Mumbai.

What skills is Dhaval Desai known for?

Dhaval Desai has skills like Team Management, Banking, Strategy, Management, Financial Services, Operations Management, Risk Management, Service Delivery, Vendor Management, Finance, Business Analysis, Relationship Management.

Who are Dhaval Desai's colleagues?

Dhaval Desai's colleagues are Michael Naraniecki, Rachel Flynn, Laken Dunn, Kent Kauffman, Debbie Helmers, Steve Stanford, Luke Bailey.

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