Dhaval Naker Email & Phone Number

Miami-Fort Lauderdale Area

Panama City, Panamá, Panama

Cable & Wireless Panama is a subsidiary of Liberty Latin America and has #1 market share in mobile telecom in Panama and #2 in fixed services. Extending beyond the boundaries of a conventional CMO role, I managed the full business P&L for fixed residential and prepaid and postpaid mobile services. I also led the sales department between 2018 and 2020. My leadership extended across business strategies, marketing strategy, go-to-market strategy, value proposition, traditional and e-commerce sales, and customer base management – I headed a major fiber-to-home initiative. I also drove recruiting, hiring, and talent development for marketing.BUSINESS STRATEGY❏ Launched fiber to the home (FTTH) and grew the company into the nation’s largest fiber operator through a 5-year program ❏ Propelled the market share from <10% to 35%+ in 4 years with a double-digit CAGR for HFC and FTTH.❏ Scaled the sales and marketing team and advanced members’ competencies.❏ Stabilized mobile business that was dropping tens of millions in revenue for 3 consecutive years. ❏ Strengthened #1 market share foothold by a wide margin in postpaid mobile with record net new customers and double-digit 4-year CAGR.❏ More than doubled e-commerce leads at a profitable cost-per-action through digital performance marketing.2022 M&A LEADERSHIP – CWP acquired Claro Panama, which was the #3 operator❏ Boosted monthly revenue 9% by harmonizing the portfolio and pricing after acquiring the country’s 3rd-largest mobile operator.❏ Prevented a rise in churn through communication, smooth customer transitions, and continuity assurances.❏ Slated to produce a synergies run rate of ~33% of Claro’s annual revenue through network integration and improved, marketing costs and headcount.❏ Network integration and corresponding rebranding completed just 3 months after close of transaction.

Schiphol-Rijk

Liberty Global is a world leader in converged broadband, video, and mobile communications. After delivering winning solutions for the company in previous consulting roles, I was hired to grow the B2C portfolio across European operating companies, spanning 11M+ customers in 7 European countries. I worked closely with the group CMO on marketing and drove portfolio planning, tiers and pricing, sales, customer retention, upselling, and cross-selling.❏ Revitalized business in Switzerland and Poland, with double digit spikes in incoming revenue, new customers and upselling through the commercial launch of in-home connectivity proposition.

Amsterdam Area, Netherlands

In the management consulting space, I led the formation of client marketing and customer strategies with Liberty Global being one of my main clients. Client solutions ranged from opportunity identification and new market entry to business building and management, customer experience improvement, and building eminence.❏ Positioned a large telecom company to sustain its market leadership across Europe by developing an operating model/structure and necessary CMO capabilities.❏ Generated substantial savings on customer support for a major European telecom client through improved digital customer assistance, online self-service, first-time resolution, and IVR. ❏ Paved the way for a cable operator to capitalize on cloud gaming markets in 5 countries by advising on opportunities.❏ Assisted a regional client in the Netherlands in growth strategy decisions by evaluating a mobile virtual network operator (MVNO) business case.❏ Supported a leading private equity firm’s entry into the data center market in the Netherlands.❏ Presented industry thought leadership and elevated Deloitte’s image by speaking at conferences and serving as a contributing author of Deloitte publications.

Amsterdam Area, Netherlands

Elsevier B.V. is the world’s largest scientific publisher and serves primarily B2B customers. I was tasked with launching and heading the new e-commerce sales channel and e-service platform with revenue responsibility for myElsevier.com ❏ Catapulted digital sales revenue from zero to $15M in 2 years, managing segmentation, customer insights analysis, customer journeys, the user experience, high-level positioning, and the go-to-market plan.❏ Produced 50% YoY revenue growth, spiked the average order value up 30%, and increased customer engagement 76% by devising and driving digital marketing campaigns.

Rotterdam Area, Netherlands

Springer Science + Business Media B.V. is a multinational publishing company of books and scientific journals. I directed the concept innovation, development, roll-outs, and performance management of commercial digital solutions.❏ Strengthened brand recognition across the U.S., Europe, and Asia and generated significant savings by steering the build and launch of a digital platform for standardizing book covers.❏ Improved quality and sped turnaround time internationally by conceiving and deploying a digital quality assurance platform.

Mumbai Area, India

For this global IT services and business solutions provider, I led a 6-member team in delivering projects for NBC Universal and its commercials airing on NBC TV.

Mba, Marketing

Activities and Societies: Consulting Club, Marketing Club, Entrepreneurship Club, Net Impact - Ranked first in the Class of 2010.

Bachelor Of Engineering In Electronics, Engineering

Activities and Societies: Debating Society, IEEE - Graduated with Distinction - J.R.D. Tata Scholarship for academic excellence, awarded.