Dhaval Thakkar Email & Phone Number

Mumbai, Maharashtra, In

* Strategic Accounts - Create emerging business opportunities , trusted relationship with strategic customer accounts* Client Management - Strive to sustain high customer satisfaction index* Delivery Management - Regularly track project dashboards to ensure sustained value delivery * Team planning - Steer workforce , talent development for execution* Impact and Influence -- Grow strategic customer accounts * Stakeholder management - Deliver , negotiate winning outcomes

Mumbai, Maharashtra, In

* Relationship Management - Responsible for high customer satisfaction and nurture CXO relationships* Financial Targets - Responsible for revenue , pipeline targets through Demand creation* Value Creation - Identify client critical success factors (CSF) and collaboratively prepare value propositions and deliver business outcomes* Ownership - Ensure achievement of agreed Sales targets * Business Value - Position TCS as business advisor , building deep trusted partnerships* Account planning :- Forecast and do business planning , strategic planning * Escalation management - Ensure timely resolution of key escalations / address concerns from clients and execute mitigation plans * Team management - Create most valued player / high performers aligned with customer goals

Mumbai, Maharashtra, In

* Relationship Management - Responsible for high customer satisfaction and nurture CXO relationships* Financial Targets - Responsible for revenue , pipeline targets through Demand creation* Value Creation - Identify client critical success factors (CSF) and collaboratively prepare value propositions and deliver business outcomes* Ownership - Ensure achievement of agreed Sales targets * Business Value - Position TCS as business advisor , building deep trusted partnerships* Account planning :- Forecast and do business planning , strategic planning * Escalation management - Ensure timely resolution of key escalations / address concerns from clients and execute mitigation plans * Team management - Create most valued player / high performers aligned with customer goals

Mumbai, Maharashtra, In

--►Driving Thought leadership in the Business Unit . --►Driving Customer Centricity in the Business Unit --►Executing account-specific marketing (ABM) programs/activities .--►Executing Unit-specific internal communication and campaigns--►Analyzing Market , Industry , Technology Trends relevant to the Business Unit --►Assessing Competition relevant to the Business Unit

Mumbai, Maharashtra, In

--► Define and Lead the Digital Reimagination strategy for our customers working with the rest of the TCS Digital Enterprise organization--► Provide insightful recommendations and thought leadership on Digital initiatives to customers based on prior experience, industry trends and analytics--► Support and work with the Business Development team, Architecture consulting team and rest of the company to create and pursue new business opportunities.--► Work collaboratively across organizations to help secure commitment for cross-company efforts--► Successful accomplishment of program , goals and objectives--► Execute program management processes: risk, issues, change, quality, people , and document management --► Scrutinizing progress & Checking performance .--► Supervise global teams .--► Regularly communicating among various program stakeholders--► Partnering Customer for Outcome oriented MVP--► Competency Building in Niche Areas

Mumbai, Maharashtra, In

--► Provide support to the Program Management team in all aspects of the project--► Deliver project communications such as presentations, project updates, etc. upon request--► Own test strategy, test plans, test scripts, testing execution, test reporting and defect management for the Marketing Automation project--► Driving System Testing , User Acceptance Testing

Mumbai, Maharashtra, In

--►Understanding the business objectives of the CFT team--► Preparing the charter with due deligence from all relevant stakeholders--► Steering the team by leading from front and delivering by example--► Regular communication among the leadership team for continual alignment to big picture-► Conducting weekly , monthly operational rhythm to track the progress with due guidance from CFT steering team--► Focusing on actions that can be translated to valuable outcomes and results that matter to the organization--► Strong believer in maintaining the operational rigor while building the roadmap for the future --► Led the winning Cross Functional team for the year 2011--► Ability to work in matrix team structure while maintaining harmony within the team--► Motivate the team while setting the right expectations , providing the platform , keeping eye on business outcomes --►Mentor the team members to channel their energy for extra-ordinary performance .

Mumbai, Maharashtra, In

--► Automate business processes for the Industry Solution unit.--► Ensure sustained focus on building systems assuring highest possible level of governance .--► Develop lean , agile , effective , efficient solutions resulting in minimized process adoption cost --► Understand , create and deliver value through Process Digitization .--► Build Idea crafting culture across the Industry Solution unit .--► Deliver solutions by forming , storming , norming , performing , adjourning dynamic and virtual teams spread across globe--► Focusing on results , outcomes that matter to Industry Solution unit --► Proven expertise in leading , managing complex projects with challenging timelines , matrix organization .

Mumbai, Maharashtra, In

--► Analyze Industry Trends, --► Understand Market , --► Study Customer Trends . --► Sharpen Customer Focus --► Visualize the potential Impact , Possibilities ,Solutions of Market , Industry trend from customer standpoint--► Steer towards Differential Value Delivery . --► Drive Superior Innovation , Quality , Customer Responsiveness , Efficiency .

Mumbai, Maharashtra, In

Project Manager leading IT projects with below focus--► Successful accomplishment of project , team goals and objectives--► Execute project management processes: risk, issues, change, quality, people , and document management --► Ensure Project Plan, Schedule, and Budget are up-to-date; detect and manage variances . Scrutinizing progress & Checking performance .--► Supervise global , cross cultured , virtual IT teams .--► Regularly communicating among various stakeholders like business leaders , IT leaders , internal organizational leadership and management teams--► Customer Liaison--► Conflict resolution, Problem solving with win win solutions, Make Sound decisions under crunch , challenging and demanding situations--► Expertise in the software development lifecycle, --► Domain of the Travel and Living , Ledger Processing , Audit & Reconciliations , Billing systems--► Delivery of customer value, in the form of executing software that meets (or exceeds) the customer's needs--► Create joyful work environment among customers , vendors , project team , leadership and management team , support groups .--► Continual Improvement and Benchmarking of key performance areas

Mumbai, Maharashtra, In

--► Application development and maintenance of Manager Dashboard site used by 30 K managers across the global.--► Leading the operations and load monitoring.--► Design quality control process for load monitoring.--► Functional and Technical documentation of the overall eT&L processes.--► Prepare System Test Plan, Unit Test Plan. Integration test cases.--► Facilitate bug fixes provided by vendor teams and coordinate between vendor, BO support team, web application support and DBA team.--► Lead the project implementation--► Set up business organization hierarchy in Data warehouse environment.--► Design end to end process flow and mapping documents--► Facilitating the business objects reporting environment.--► Design the transformation rules and logic.--► Validate the data in Data Mart.

Mumbai, Maharashtra, In

--► Demonstrated IT security management skills gained in ITIL certification. , Application security, Information security trainings for the project--► Resource and effort estimation of the project--► Requirements gathering to develop security model and SAML interface with third party vendor application--► High level Design using Object analysis and design, building UML diagrams for all the modules--►Demonstrated SCJP skills and knowledge base for J2EE Design (Java, Jsp, Servlets, JDBC, java scripts, Ajax scripts) Development, Testing and Maintenance (MVC Architecture)--► Data Modelling: - Database design, Normalization, preparing ER diagrams.--► Implementation of business logic in Oracle8i--► Build and deployment on iPlanet6.0 application server--► Coordination with offshore team, vendors and tracking key deliverables on daily basis--► Code Review, Walk through, application security review. --► Proficient in development of pl/Sql procedures.

Mumbai, Maharashtra, In

--►Successful rollout of Corporate Card Program and Expense Management System (Concur) in various countries--►Requirements gathering, Design, Testing, Reviews of all the interfaces in Expense management system for each country roll out--►Domain knowledge in Employee Services Systems - Travel and Living, Expense Management ERP.--►Business Analysis, Technical Specifications Documentation--►Experience in leading Onshore/Offshore model for execution of projects--►Project planning and monitoring, Status tracking and reporting to client leaders--►Demonstrated IT Service Management skill gained by ITIL certification: - Excellent customer interaction skills, communication skills and coordination with IT application leaders, functional domain leaders, master Card international / American express / visa card / Remittance Banks / Business IT teams, Customer service teams and other technical professionals.--►Development of Multilingual, Workflow for web Traveler Registration.--►Facilitate set up and testing of Employee reimbursement process, reimbursement file layouts, and transmission of files with Systems team of the bank identified by Core team for supporting Traveller Reimbursement program. Built modules to support this functionality.--►Facilitate upgrades and bug fixes provided by third party vendor and coordinate between vendor, web support team and DBA team.--►Facilitate set up and testing of corporate card transactions file transmission with Master Card/Visa/Amex System’s team for each country rollout.--►Demonstrated skills gained in CAPM certification: - Project Integration Management, Scope, Time and Risk Management..

Mumbai, Maharashtra, In

--► Successful migration of Corporate Card Program and Expense Management System (Captura to Concur) in European countries--► Prepare project plans for migrations--► Demonstrated Project Risk Management skills gained by CAPM certification: - Designing implementation strategies for rollout (Pilot / Full Launch migrations)--► Documenting and Scheduling tasks list for migrations.--► Development, Testing and Bug Fixing--► Demonstrated Change and Configuration Management skills gained by ITL certification: - Impact analysis of complete Expense management system in migration – credit card data, business expense accounting extracts, travel allowances, mileage data, ledger systems, billing invoices and reconciliations--► Demonstrated Release Management skills gained by ITIL certification: - Executing, monitoring, reviewing the migrations activities

Mumbai, Maharashtra, In

--► Requirements gathering, Design, Testing, Reviews of all the critical applications--► High level Design using Object analysis and design, building UML diagrams --► Data Modelling: - Database design, Normalization, preparing ER diagrams.--► Implementation of business logic --► Development, Testing and Bug Fixing. --►Change management, Release management , Availability management Development, Testing and Bug Fixing.

Executive Post Graduate Programme (Epgp), Marketing Management And Corporate Strategy

Competent Communicator

Bachelor Of Engineering, Information Technology

Diploma From Maharashtra State Board Of Technical Education, In Computer Technology

Education record