Dhaval Vyas Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London

• Continuation of Workforce Management within COO IT, including Stakeholder Management for hiring requirement, exits and benefit tracking, streamlining recruitment processes across the regions/countries (Headcount Management, Headcount Optimisation, Risk & Issue management ) for UK, Poland, India, China and Hong Kong.• Managing Perm and non-perm recruitment in countries with visible presence of HSBC in Technology, including UK, HK, UAE, Mexico, France, etc.• Change Control• Preparing Business Requirement Documents and Wireframes for several process• Devising processes for various data analysis and preparing process documentation• AOP and BP ID analysis• Data analysis and data tracking including regular and adhoc report and MI preparation.• Liaising with GBGFs to fix their data errors in Pioneer and assisting them with their queries.Achievements• Successfully handled data migrations within Pioneer• Successfully completed Boundary Transfer data cleanup and smooth handover.

London, England, United Kingdom

• Continuation of Workforce Management within COO IT, including Stakeholder Management for hiring requirement, exits and benefit tracking, streamlining recruitment processes across the regions/countries (Headcount Management, Headcount Optimisation, Risk & Issue management ) for UK, Poland, India, China and Hong Kong.• Managing Perm and non-perm recruitment in countries with visible presence of HSBC in Technology, including UK, HK, UAE, Mexico, France, etc.• Change Control• Preparing Business Requirement Documents and Wireframes for several process• Devising processes for various data analysis and preparing process documentation• AOP and BP ID analysis• Data analysis and data tracking including regular and adhoc report and MI preparation.• Liaising with GBGFs to fix their data errors in Pioneer and assisting them with their queries.Achievements• Successfully handled data migrations within Pioneer• Successfully completed Boundary Transfer data cleanup and smooth handover.

London, England, United Kingdom

Responsibilities• Vendor Management: Monitoring KPIs of service provider with 96 FTEs located offshore in accordance with the SOW signed. Responsibilities include keeping track of errors, introducing measures to reduce them and ensure that the service meets the agreed level.• Oversighting another service provider located onsite with 9 FTEs, monitoring their SLAs, leading the team through daily BAU tasks, etc.• Governance of both the vendors by periodic sample testing, reviewing monthly decks, etc.• MCA – Internal audit to ensure that the processes are followed as documented, relevant controls are in place, etc.• Invoice processing – Processing invoices of various vendors, ensuring uninterrupted services.• Project Management & participation – Participated in War on aging project to reduce the number of aging deals. Leading the component of London team, tracking their deals, collating responses and interpreting the current status to report to sales and coverage team for action.• MIS Monitoring - Organise regular conference calls, join weekly MIS metrics calls for AO & AMT where specifically discuss any pending items in buckets of more than 2 days. Minute the calls and track the agreed actions to completion.• Insourcing – Involved in TCS insourcing project. Member of the task force.• PLSD & ICSA annual review, updates and track till execution.• Coordinating CoB site set-up for onsite vendor and designing the CoB test as well as supervise the test.• Public folder migration project: Leading and single handedly managing migration of 20+ public folders. As Citi was discontinuing public folders all of them were to be moved to new product called shared mail box. I have managed this migration and have completed creation of all replacement shared mailboxes and moved all public folders with total 100+ GB data.

London, United Kingdom

Vendor management, KPI, MI, KYC, AML

London, United Kingdom

• Leading a team of 8 members who are responsible for processing incoming AO and AMT documents for ASU (EMEA and CEEMEA), lodgments from various business areas, submission of documents to branches, etc.• Processing documents for account opening and maintenance• Lodging documents provided by Doc specialists, raising queries regarding missing/defected documents• Sanity check of the documents prior to forwarding them to the overseas team and archiving the documents off site, liaising between the document specialists in London and Poland, etc• Liaising migration of orbiflow to intellectflow, and development of eFlow.• Preparing and updating Process Notes, SLAs, Capacity Planning, Incident Management, etc.• Looking after internal controls as the team was working from a vendor site away from Citi premises• Liaising with operations manager from Citi, reporting and communicating any incidents, issues and tracking/monitoring them

London, United Kingdom

• Leading a team of 8 members who are responsible for processing incoming AO and AMT documents for ASU (EMEA and CEEMEA), lodgments from various business areas, submission of documents to branches, etc.• Processing documents for account opening and maintenance• Lodging documents provided by Doc specialists, raising queries regarding missing/defected documents• Sanity check of the documents prior to forwarding them to the overseas team and archiving the documents off site, liaising between the document specialists in London and Poland, etc• Liaising migration of orbiflow to intellectflow, and development of eFlow.• Preparing and updating Process Notes, SLAs, Capacity Planning, Incident Management, etc.• Looking after internal controls as the team was working from a vendor site away from Citi premises• Liaising with operations manager from Citi, reporting and communicating any incidents, issues and tracking/monitoring them

• Data analysis, accounting and report preparation for various projects related to wastewater treatment and Sewage Plant Designing.• Mainframe activities included data generation and management, data analysis and report preparation• Development of projection material, e.g. power point presentations, posters, banners, etc..

Master'S Degree, Botany/Plant Biology

Activities and Societies: GUBS (Gujarat University Botanical Society)Master of Science in Botany

Bachelor Of Science (B.Sc.), Botany/Plant Biology

Activities and Societies: NoneBachelor of Science in Botany/Chemistry

Higher Secondary School, Biology/Biological Sciences, General

Activities and Societies: DebateHSSC (A level equivalent)