Dhawal Chhatwal Email & Phone Number

Australia

• Managed client relationships to ensure satisfaction with digital marketing campaigns and services.
• Developed and implemented strategic plans for clients to enhance their online presence and achieve business goals.
• Coordinated with internal teams to deliver comprehensive digital marketing solutions, including SEO, PPC, social media, and content marketing.
• Analyzed campaign performance data to provide actionable insights and recommendations for improvement.
• Conducted regular client meetings to review performance, discuss strategy, and identify opportunities for growth.
• Oversaw project timelines and budgets to ensure timely and cost-effective delivery of services.

• Functioning as SAAS Assistant Manager/Lead involved in driving upsell on the existing accounts based on the identified opportunities for the team.
• Assessing accounts to identify and develop upsell opportunities for accomplishing quarterly revenue targets for the SMB upsell team for Google Adwords.
• Conducting due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights. Enhance team productivity by ensuring compliance with the schedules and KPIs.
• Evaluating operational and performance data (organization internal data) to identify trends, patterns, insights, and outliers within data and implement effective remedial measures.
• Preparing and presenting various status reports to the senior management and other stakeholders to enable effective decision-making

• Developed and implemented strategies to accomplish growth and hitting sales targets by successfully managing the sales voice and chat team.
• Prepared and rolled out a strategic sales plan to enhance market penetration for the organization. Assessed the loyalty of a firm's customer relationships through NPS and NCS.
• Built and maintained a productive business relationship with the existing clients and prospects for effectively closing the identified business deals.
• Reengineered business strategies based on collated market intelligence on competition and other market trends. Updated knowledge on new products and competition status.
• Focused on recruiting, grooming, and mentoring team members. Planned and assigned shift schedules for up to 200 agents for ensuring seamless operations.
• Managed day-to-day administrative aspects of the department and interacted with multiple stakeholders to communicate on operations and also represent data/ metrics information

Noida Area, India

• Graduated from the position of financial advisor to the position of assistant manager during the tenure with the organization.
• Participated in primary research to identify the potential target market and customers through survey Focus Group, Personal Interviews, Task Analysis, Usability Testing, Observations and Experiments.
• Conducted Secondary Research through analyzing the demographic data, Labor and employment data, industry sector data and through other potential information available on internet.
• Focused on enhancing client satisfaction by effectively resolving issues and complaints. Prepared and maintained strategic design of company structure and strategic design of the company operations.
• Enhanced brand reputation by maintaining the core values, maintained customer satisfaction score through NPS and NCS based on the organizational policies and procedures.

Noida Area, India

Bachelor'S Degree

Bachelor Of Commerce - Bcom, Commerce, First