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Dhawal Thumar is listed as Customer Service Lead @ LotusFlare | Ex-Amazon | 10 years as a customer service enthusiast. at LotusFlare, a company with 149 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Dhawal Thumar.
Dhawal Thumar previously worked as Customer Service Lead at Lotusflare and Group Manager (Mgr II) at Amazon. Dhawal Thumar holds Master Of Business Administration - Mba, Business Analytics from Dy Patil University.
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Customer service enthusiast with ten years in customer service with dedication to operational leadership and a passion for driving customer excellence. I've experience with setting up and scaling large teams and have managed full gamut of customer service (frontline, second line escalations, executive and egregious escalations) in various leadership capacities. I also have a knack for detail and led various process and dollar-saving initiatives. People also know me as an active listener, one with an executive presence and passionate about mentoring and shaping people to be the best version of themselves.
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A career timeline built from the work history available for this profile.
Pune, Maharashtra, India
Overseeing Nomad eSIM’s customer service strategy, developing a robust multi-channel support infrastructure, and ensuring operational excellence. This role includes recruiting and mentoring a high-performing team, integrating advanced CRM systems and AI technologies. Regular data analysis and cross-functional collaboration ensuring continuous improvement.
Hyderabad, Telangana, India
Managing team of 5+ Team Managers and 150+ frontline customer service associates. Responsible for the overall direction, performance and growth of the teams. Solving complex customer support issues and proactively heading off negative service trends. Effectively partnered and built productive working relationships with direct reports, peers, leadership.
Hyderabad, Telangana, India
Managing escalations teams for India, EU and Middle East marketplaces remotely for last mile delivery personnel and customers for cases escalated to Senior Leaders at VP, SVP, Director and CXO levels. Ensured summaries are shared with leaders within prescribed timelines; partnered with cross functional teams to resolve opportunity areas that impacted.
Hyderabad, Telangana, India
Responsible for ensuring customer’s voice is heard. Establish correct expectations, enforce relief and resolve customer issues through effective communication. Review and identify root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
Hyderabad, Telangana, India
Providing vision and culture of teams by setting individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions. Expert in articulating the mission and ensure my directs understand the important role they play in customer service ecosystem.
Hyderabad, Telangana, India
As a team lead, my primary focus areas were auditing customer experience and providing continuous feedback to customer service associates. Updating customer service associates about process changes for smooth and more efficient operation. Managing the breaks and queue based on the real time inflow of customer queries.
Hyderabad, Telangana, India
Engaged in assisting customers with resolving their inquiries and effectively communicated any arising issues to the appropriate teams, ensuring prompt resolution. Additionally, provided cross-locale support for both domestic and North American processes, demonstrating versatility in handling diverse tasks. Took ownership of coordinating employee.
My job was to guide pupil from 6th to 10th standards.i tutored them in Mathematics, Science & Computers.
Other employees you can reach at lotusflare.com. View company contacts for 149 employees →
Kunal Gulati
Colleague at Lotusflare
Mountain View, California, United States, United States
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Luc Marono
Colleague at Lotusflare
Cholet, Pays De LA Loire, France, France
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Igor Jovanovic
Colleague at Lotusflare
Belgrade, Serbia, Serbia
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Ervin Seke
Colleague at Lotusflare
Belgrade, Serbia, Serbia
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Niraj Gupte
Colleague at Lotusflare
Pune, Maharashtra, India, India
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Mihajlo Stanojković
Colleague at Lotusflare
Belgrade, Serbia, Serbia
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SP
Stefan Pajović
Colleague at Lotusflare
Belgrade, Serbia, Serbia
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KY
Kaiwen Ye
Colleague at Lotusflare
Waterloo, Ontario, Canada, Canada
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BM
Branka Milicevic
Colleague at Lotusflare
Serbia, Serbia
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Sarah Lundy
Colleague at Lotusflare
Kitchener, Ontario, Canada, Canada
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Activities and Societies: Debates & Group Activities
Activities and Societies: Science Fairs
Quick answers generated from the profile data available on this page.
Dhawal Thumar works for LotusFlare.
Dhawal Thumar is listed as Customer Service Lead @ LotusFlare | Ex-Amazon | 10 years as a customer service enthusiast. at LotusFlare.
Dhawal Thumar is based in Pune, Maharashtra, India while working with LotusFlare.
Dhawal Thumar has worked for Lotusflare, Amazon, and Balaji Tutorials.
Dhawal Thumar's colleagues at LotusFlare include Kunal Gulati, Luc Marono, Igor Jovanovic, Ervin Seke, and Niraj Gupte.
You can use AeroLeads to view verified contact signals for Dhawal Thumar at LotusFlare, including work email, phone, and LinkedIn data when available.
Dhawal Thumar holds Master Of Business Administration - Mba, Business Analytics from Dy Patil University.
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