Dallas Hawks Email & Phone Number

Lehi, Utah, United States

Provo, Utah Area

Led team responsible for agile software development planning and road-mapping for all Salesforce-related projects. Aligned Sales, Finance, Engineering, and leadership to achieve expectations for complex Salesforce CRM projects every quarter.Drove alignment on business requirements and lead change management across teams. Defined roles and responsibility framework for developers and program managers in charge of business critical internal systems.Helped deliver a full migration from a home grown custom CPQ system to the standardized Salesforce CPQ system responsible for all price quoting and invoicing at Qualtrics. A three-year effort that launched successfully in August 2023.

Provo, Utah, United States

Member of DevOps on-call rotation responsible for linux server administration in private and public cloud (AWS), database server availability, CI/CD tools and more.Developed features for custom VM provisioning tools using Python, Django, and JavaScript.Expanded the international physical data center footprint to support hyper-growth, saving ~$14M in server spendMaintained thousands of physical servers and virtual AWS VMs and services as part of a small DevOps team.Provisioned physical networking equipment and assisted with network maintenance.Drove development of new automated networking VLAN change scripts reducing time to provision physical servers in half.Managed IAM access and spend reporting for multi-account production AWS infrastructure.

Provo, Utah, United States

Reduced yearly AWS public cloud costs by ~$6M by implementing an engineering efficiency program and pre-purchasing cloud capacity.JIRA administration. Responsible for setting up the Operations JIRA project used for all incident response / service uptime tracking for external customers.

Provo, Utah, United States

Top performer supporting customers over the phone and email on multiple SaaS products including SAML SSO configuration, Qualtrics API support, and deploying JavaScript widgets on customer’s websites.Assigned roles to product specialists to ensure complete product coverage. Hired product specialists and product operations analysts.Founded Product Operations. Responsible for triaging all customer reported bugs and coordinating fixes with engineering managers.

Delivered comprehensive technical support to all end users, troubleshooting and resolving problems with computer hardware and software applications on department-issued devices, including AV equipment, desktop computers, laptops, and servers. • Led migration of all documentation from Wikimedia to SharePoint, centralizing UIT's documentation.• Wrote script to identify and correct DNS entry duplicates, reducing tech debt.

I provide technical support for MS SharePoint and other systems. I work with developers to improve SharePoint services, and migrate data. I work with database administrators to support our applications. I maintain servers in our co-location data center.