Dhaval Bhatt Email & Phone Number

Ahmedabad, Gj, In

• Worked on capacity planning by understanding the supply & demand groups• Monitoring the service levels throughout the day to ensure quality standards are met, conducting performance analysis for the team and driving real-time adherence to expected capacity against actual performance to achieve service levels • Communicating and calling out changes to operations and broader WFM team • Supervising deliverables of reports related to performance including but not limited to shrinkage, NBH • Building and maintaining strong relationships with key stakeholders from all sites to ensure shared objectives are met • Reviewing and processing VTO/NPT/OT requests in real-time to provide assistance to WFM team as needed • Leading team of 350 team members along with providing exceptional customer service • Positioning as go-to person for up to 100% staff members, troubleshooting complex administrative and training issues promptly • Showcasing knowledge of company mission and goals and mentoring employees in reaching objectives aligned with company core values • Performing training and mentoring team members to promote productivity, accuracy and commitment to friendly service • Coordinating weekly meetings for internal and external groups to Implement new working processes and delivering multiple improvements • Managed the daily operations with an eye to 24x7 coverage • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows • Conducted Mass Hiring and Recruitment drives • Managed different group of team members in varied verticals• Led team while providing exceptional customer service • Conducted Back office operations, shareholder relations and transfers to lead a US Bank • Received many awards and appreciation

India

People Management, Client Deliverables, Client Relations, Hiring, Process Improvement

Ahmedabad Area, India

Manage different group of team members in varied verticals.

Managing merchandising, monitoring and marketing of Coca-Cola products in different territories.

School, High School/Secondary Certificate Programs

Activities and Societies: Schooling

Bachelor Of Commerce - Bcom, Accounting