Working with a stellar team, I support and directly interact with eCommerce, EDI, data quality, marketing and advertising initiatives. Passionately growing tribal knowledge for myself and among the company about systems, solutions, and how we can be our best for ourselves and our customers.

ITPS - an exciting startup full of experienced and capable staff.Fostering customer care and company growth, I've initialized and manage a CRM, and created custom modules to meet business needs. To bring visibility and automated reporting, I later installed & maintain a BI platform, developing MSSQL/MySQL reports and dashboards.I also started and manage the company's first successful eCommerce website with over 30,000 skus and hundreds of orders monthly, handling product… Show more ITPS - an exciting startup full of experienced and capable staff.Fostering customer care and company growth, I've initialized and manage a CRM, and created custom modules to meet business needs. To bring visibility and automated reporting, I later installed & maintain a BI platform, developing MSSQL/MySQL reports and dashboards.I also started and manage the company's first successful eCommerce website with over 30,000 skus and hundreds of orders monthly, handling product lines/categorization, sku setup, nearly every aspect of our online business.At times I've played a part in procurement, engaging with vendors to source quality product at competitive pricing. I also interface with customers distant and in-person. Show less

• Ground-up implementation of SugarCRM, from server setup to go-live.• Continuous customization of CRM to meet organization's needs, including reporting, dashboards, workflows, marketing automation, 3rd-party solution implementation, programming additions, server and database management.• Migrated SugarCRM instance to new SuiteCRM to provide more tools, reporting, usability, system-wide improvements.• Develop narrated video training of CRM and company-wide written instructional… Show more • Ground-up implementation of SugarCRM, from server setup to go-live.• Continuous customization of CRM to meet organization's needs, including reporting, dashboards, workflows, marketing automation, 3rd-party solution implementation, programming additions, server and database management.• Migrated SugarCRM instance to new SuiteCRM to provide more tools, reporting, usability, system-wide improvements.• Develop narrated video training of CRM and company-wide written instructional info, along with hosted webinars for internal training.• Orchestration of outbound calling & email campaigns with thousands of pre-planned calls injected into CRM for sales reps, with KPI charts and reporting based on standard and custom Call fields.• Implementation and administration of marketing automation tool within CRM (Inbox25)• Manage relationships with EDI integration partner and customers.• Write and enforce product data policy, with input from key business teams. Developed validation template with KPIs.• Assist with design and testing of new company website on Oracle ATG platform. Oversee and assist with managing product data on 40k+ skus, and promotions.• Excellent and adaptable interpersonal skills.• Adept with all common MS Office products, particularly Excel. Strong knowledge of solving complex problems with third-party tools when needed or more efficient.• Familiar with Oracle SQL, MySQL, PHP, IIS, WAMP, Windows Server 2008• Assist with editorial review of internal and external marketing communications.• Worked 100% remotely in a home office setting since 2008. Show less

Customer onboarding with EDI, XML, API, e-Automate/PO Processor connections, assist IT in usage testing internal/external processes, contribute to data integrity, craft marketing and customer-messaging about capabilities, track customer progress on our solutions, train and assist Sales/Support with EDI user functions.

Manage and grow some of the company's largest accounts, including our first EDI customer. Work with customers and our field reps in the office and at customer locations to understand and exceed customer needs.• Skilled in sales cycle and process. Managed large accounts with complicated needs in a fast-paced environment where attention to detail counts.• Able to visit customers for sales presentations and discussions they actually enjoy, as well as attend trade shows and user group… Show more Manage and grow some of the company's largest accounts, including our first EDI customer. Work with customers and our field reps in the office and at customer locations to understand and exceed customer needs.• Skilled in sales cycle and process. Managed large accounts with complicated needs in a fast-paced environment where attention to detail counts.• Able to visit customers for sales presentations and discussions they actually enjoy, as well as attend trade shows and user group meetings to provide a good customer-facing presence. Show less

First hired Account Rep for Gartner's Emerging Markets Organization (EMO) startup in Fort Myers, FL. Startup was also known as 'FastPath', then absorbed by Gartner and renamed. Sold consulting services into medium-sized accounts, growing existing business and writing new contracts. Thoroughly trained in interpersonal skills, relationship selling.

Began as AM radio engineer during high school & FL St Seminole football broadcasts. Continued to engineer FM broadcasts, then become a live air personality. Progressed to host the weeknightly request & dedication show, and become Music Director. Raised and held high ratings within 50-mile radius, beating other competing stations in their own market (ex. Venice/Sarasota).