Quality Assurance Manager
CurrentPerform business acceptance testing on development and production environmentsRegularly review improvement feedback from customers and categorize for upcoming releasesTroubleshoot issues with content toolsCreate/maintain JIRA dashboard and utilize to regularly generate reports to provide clear summary of tickets for Quant Business TeamEnsure tickets are handled in a timely fashion according to Service Level AgreementProvide advanced training for Muzzy Lane Author software for subject matter experts