-Provided tailored technical support to a user base of over 160 individuals, swiftly resolving hardware, software, printer, and network issues both on-site and remotely, ensuring uninterrupted operations and customer satisfaction.-Oversaw the Matrix42 Helpdesk Ticketing system, efficiently managing and resolving 50+ incoming support requests each week through task delegation and timely ticket closure.-Utilized Intune and Nexthink to proactively monitor and mitigate security risks across… Show more -Provided tailored technical support to a user base of over 160 individuals, swiftly resolving hardware, software, printer, and network issues both on-site and remotely, ensuring uninterrupted operations and customer satisfaction.-Oversaw the Matrix42 Helpdesk Ticketing system, efficiently managing and resolving 50+ incoming support requests each week through task delegation and timely ticket closure.-Utilized Intune and Nexthink to proactively monitor and mitigate security risks across devices, maintaining a 99% patch compliance rate and ensuring a secure IT environment.-Managed the company's cell phone fleet using Intune MDM solutions, guaranteeing the smooth operation of 100+ devices in compliance with company policies.-Updated and maintained internal IT documentation, including troubleshooting guides, improving team efficiency by providing clear resources for common technical issues. Show less

-Administered VMware-based hypervisors and Windows 7/10 environments, supporting over 200 users and effectively maintaining system performance and user productivity. Resolved an average of 25+ technical issues per week, enhancing overall system reliability.-Managed and optimized Microsoft Technologies, including Active Directory, Group Policy, DNS, DHCP, and Exchange/O365. Streamlined user access control, reducing system vulnerabilities and security incidents by 20%.-Conducted regular… Show more -Administered VMware-based hypervisors and Windows 7/10 environments, supporting over 200 users and effectively maintaining system performance and user productivity. Resolved an average of 25+ technical issues per week, enhancing overall system reliability.-Managed and optimized Microsoft Technologies, including Active Directory, Group Policy, DNS, DHCP, and Exchange/O365. Streamlined user access control, reducing system vulnerabilities and security incidents by 20%.-Conducted regular IT system maintenance and asset management, overseeing over 500 hardware and software assets. Implemented a new tracking system in Microsoft Excel, improving inventory accuracy by 30% and reducing unnecessary expenditures.-Collaborated on cross-departmental technology projects, successfully setting up and configuring 50+ user workstations and accounts. Contributed to the development and implementation of IT policies, resulting in a 15% increase in policy compliance across departments. Show less

-Effective handled of labour and food targets to meet company goals -Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.-Ensured quality of food and service thru effective people and management skills.-Integrated people skills along with effective customer resolution to alleviate customer conflicts.-Responsible for quality, service, and cleanliness.

-Customer service, handling money, handling food, cleaning, and teaching new employees how to go about doing their job.-Ensuring that all newly hired employees were properly trained, customer complaints and ensuring that the problem was fixed properly.

-Communicated with customers regarding orders, comments, and complaints.-Prepared and served menu items, such as sandwiches, and coffee.-Assembled orders and packaged take-out and delivery. -Kept all surfaces clean and sanitary to ensure the safety protocols.