Dhebi Hay Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Currently I am working with the Sr. Director Digital Buildings on developing and launching a comprehensive technology roadmap. I am working with in Business Excellence and Innovation team and my projects include:-PM an HVAC AI Optimization Solution installation at several pilot sites-Process Improvement for Residential Unit Turnovers-Assisting a new dedicated BI and Reporting Team.My previous work included bringing my ERP PM background to provide BA&PM support of a… Show more Currently I am working with the Sr. Director Digital Buildings on developing and launching a comprehensive technology roadmap. I am working with in Business Excellence and Innovation team and my projects include:-PM an HVAC AI Optimization Solution installation at several pilot sites-Process Improvement for Residential Unit Turnovers-Assisting a new dedicated BI and Reporting Team.My previous work included bringing my ERP PM background to provide BA&PM support of a major ERP system update for GWLRA, as a liaison with the Building Excellence and Innovation team. Show less

Turning ideas into reality. I have valuable experience working in the nonprofit sector and know that non-profit organizations can benefit immensely from an engaged ERP+CRM partner's support. -Managed finance and payroll ERP implementation and upgrade projects for multiple key clients.-Program manager for evergreen upgrade projects in 2017-early 2018-Kept projects on time and on budget, while focusing on client's satisfaction. -Innovating to continuously improve the… Show more Turning ideas into reality. I have valuable experience working in the nonprofit sector and know that non-profit organizations can benefit immensely from an engaged ERP+CRM partner's support. -Managed finance and payroll ERP implementation and upgrade projects for multiple key clients.-Program manager for evergreen upgrade projects in 2017-early 2018-Kept projects on time and on budget, while focusing on client's satisfaction. -Innovating to continuously improve the in-project experience-Helping clients surpass their limitations and reach their full potential while in project. -Working hard on key account projects including K12 school boards (finance and HR + Payroll) and large non-profits, both Microsoft Dynamics NAV2016 and D365 projects.-On the path to PMP certification-Open and clear communication to help clients be as successful as possible in their implementation or upgrade. Show less

Ontario, Canada

In this role, my focus was on communication and relationship building with customers, especially regarding the encouragement of high customer adoption - in essence, helping customers get the most out of their products and services.Armed with my strong knowledge of the solutions and my commitment to customers, I worked to decrease churn and generate good quality referrals from a happy customer base.

Toronto, Canada Area

Provide customer service and technical support and serve as the main point of contact to all members. Coordinate renewal and recertification for members. Update and maintain the membership database. Assist with the creation of membership-related communications and promotional material and the production of the monthly member newsletter (content creation, as well as managing technical requirements).

Managed a 65-hr summer University Program run by the IIGHRS, bringing together world-renowned scholars on the subject of Genocide and Human Rights Studies. The program's students come from around the world to spend two weeks in an intensive course training them to be the next Genocide and Human Rights experts in their fields.

Toronto, Canada Area

Research and Administrative Assistant to the President and Executive Director at international Not-for-Profit, IIGHRS, a division of the Zoryan Institute. In this highly dynamic position, I organize and run symposia, conferences, and other events related to the comparative study of genocide and human rights. I make travel arrangements, take dictation, and take minutes of meetings for circulation. I produce reports and press releases as necessary, edit scholarly publications, manage the office… Show more Research and Administrative Assistant to the President and Executive Director at international Not-for-Profit, IIGHRS, a division of the Zoryan Institute. In this highly dynamic position, I organize and run symposia, conferences, and other events related to the comparative study of genocide and human rights. I make travel arrangements, take dictation, and take minutes of meetings for circulation. I produce reports and press releases as necessary, edit scholarly publications, manage the office, and serve as membership and donor correspondence manager. Show less

Toronto, Canada Area

In this position I taught twice weekly. I was in charge of four classes at the first yearlevel with a total of 140 students. The tasks I had in this position included teaching newmaterial, creating lesson plans and assignments, marking essays and assignments,holding office hours and assisting students via email whenever necessary. (CompletedTA training fall 2011).

Master Of Arts (M.A.), Anthropology

Masters of Arts in Anthropology - Focus on Social/Cultural Anthropology with a research paper on Tamil youth identity in Toronto.

Bachelor Of Arts (B.A.), International Development Studies, Distinction (3.5)

Hons. BA with Distinction - Specialist in International Development Studies as well as a major in Anthropology

Continuing Studies, Project Management

Completed Foundations of Project Management - 2017