Managing Customer Services Operations for more than 8.5 years for Credit Cards & Logistics with e-commerce. In my current role am working as Senior Analyst Fulfillment Operations.Work Roll:- Coordination with various locations and our internal department as CS team, Operations, Accounts, Finance, Marketing as well as Business Development team, for meeting deadlines as per SLA. Preparing reports including Forward Business MIS, RTV MIS and Daily Tracking Report, Service Level Analysis. Enhancing and achieving predefined service level independently for assigned account. Resolving & Rectifying all logistics issues from pickup to delivery of the consignment. Handling Courier Partner Issue from 1st mile to last mile.
Listed skills include Management, Crm, Human Resources, Team Management, and 6 others.