Dheeraj Kumar Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Topline Growth – Started from 25 outlets in the Northern India, to today manage about majority of the outlets as key accounts for Dotpe & Rista a complete billing platform, have been instrumental in growing the Division. Initiated various activities to capitalise best revenues during every possible opportunity.P&L Management - Process control, Cost optimization, Bottom line Management to ensure every store becomes standalone operationally smooth & participate with good wallet share on Dotpe platform.Team management and growth from 5 to 650 employees (frontline upwards), at the lowest attrition rates. Key Forte being retaining of senior leadership team.Annual Business Plan, Operations management, New launches, Merchant onboarding, Promoters Activity, Promoter’s transactions efficiency, Merchant’s wallet share, Operations Process, Staff Training, MIS Reports, Marketing material, Vendor management & tie ups.

North India

Topline Growth – Started from 31 outlets in the Northern India - Noida City, to manage about 300+ Express kiosks & cafes 50+ across the region, have been instrumental in growing the Express Division from losses to profit. Initiated various activities to capitalise best revenues during every possible opportunity.P&L Management - Process control, Margin improvement, Cost optimization, Wastage reduction, Bottom line Management to ensure every store becomes standalone operationally profitable. Occupancy cost negotiation with landlords/facilities being the key strength. Operations Management – Responsible for Café and Xpress day to day operations delivering best customer experience. Driving ops team to deliver organisational goals. Process Excellence – Responsible for creating and executing processes to ensure optimum inventory management, opening and closing procedures, customer processes, billing and staff processes.Geographical Expansion – Identifying profitable locations with best rentals across the region. Was responsible to get revenue share locations from landlord. (Pioneer to introduce revenue share model)Strategic Management – Process Excellence to ensure growth through multiple channels through same assets – Loyalty program, Home Delivery expansion, Alliances etc.

New Delhi Area, India

Primary Accountabilities:Managing Nike, Reebok, Levis, Puma, Adidas - Exclusive brand stores & Multibrand stores as an Area Manager-North. which includes the responsibilities of Annual Business Plan, Sales Target & Achievement, Wholesale Distribution, Stocks, Stock Inventory, Shrinkage Controlling, Stores Audit, Operation Process, Staff Training, HR, Visuals Merchandise, MIS Reports, Accounts, Brands Co Ordination, Store Expenses, Monthly Reports, Local Marketing & tie ups.

Gurugram, Haryana, India

Responsible for showroom sales and total customer management, Upkeep of stocks and stock reconciliation on monthly basis. Team management, store P&L, shrinkage. Highlights: Appreciated by General Manager & Chief Finance Officer for bringing shrinkage down upto .00 % & maintain the same. Appreciated by CEO for successfully increasing the business growth of the store by 110%.

Primary Accountabilities: Maintaining the Food cost, paper cost and other expenses for whole territory.  Breakage/Wastage/Damage Control. Imparting, Training & briefing to all junior staff. Responsible for the Month end reports for whole territory. Local Stores Marketing and Tie-ups. Taking care of all corporate call & Service. Responsible for the stock indent. Assisting the Business Manager in developing and implementing business action plan for the store. Handling the business related areas such as marketing, profitability, and quality assurance Competent professional with customer’s satisfaction thus enhancing organizational image. Exposed to following errands across career span such as:- Implementation of Outlet Sales Strategies - Customer care of Corporate Clients- After Sales Service - Shop Floor Management- Housekeeping Functions - Inventory Control - Team Management Excellent communicator with ability to lead a team towards sales targets set for the organization.Highlights: Appreciated as the best Team of the group for the year 2003 - 2004.

Delhi, India

Team member - working at pizza make line, doing delivery orders, taking physical inventory, cashier - taking dine in orders, serving in the dine in area, maintaining hygiene of the store.

Mba, Retail Management & Operations Management

Ba, Pass

Bachelor Of Laws - Llb