- Carry personality traits Professionalism, Respect, Perseverance, Accountability & Integrity- Strong experience in Customer management, Vendor management and Stakeholder management- Experience on Process Improvements & Service Improvements- Experience in working with global teams, multi-location reports & complex environment including internal & external suppliers/vendors.- Setting up of Monitoring function and Centre of Excellence for Operations Control Service Management- Experience in setting up cross process collaboration- 10+years’ experience in ITIL best practices for ITSM– Implemented Incident and Event management for Ericsson IT- Experience in managing large Infrastructure projects- Remote Infrastructure Management (Mobility, Network, Servers, Systems, Security, Database, Messaging and Collaboration), ITIL Based service management, Internal IT operations and management- Experience in Transition/Transfer of Services, and blended delivery operations have also been a part of due Diligence for IT Services Projects- Presenting Operations Review on Weekly and Monthly basis to Management