Manage all operations related to ES (Express Stores) for Blinkit in the designated region/location - full ownership of the express store's operational SLA and metrics.Lead all aspects of express store operations including but not limited to inbound, inventory, last mile operations, manpower management, rostering and training.Ensure implementation and adherence to all SOPs as part of express store operations.Performance monitoring and collaborating with operation teams on operational/customer experience metrics, including root cause analysis of problems and planning corrective actions.Lead, manage, and motivate a full express stores team within a time-sensitive and demanding operational environment.Ensuring safety & quality compliance across the premises. Expansion planning and budgeting.Communicate and negotiate with suppliers and vendors to land more profitable deals.Find cost-effective solutions for supply chain processes.Maintain supply chain inventory and records.Collaborate with other departments, such as Operations and Finance, to create effective business plans.Process enhancement improving SLA and rest factors.Analyzing supply chain data and performance.

•Organised and chaired regular team meetings to discussperformance, targets, and strategic direction.• Analysed market trends and customer feedback to inform productdevelopment and marketing strategies.• Conducted performance reviews, identifying areas for improvementand rewarding outstanding achievements.• Oversaw the recruitment, training, and development of staff,enhancing team capabilities and retention.• Managed a team of 50+ employees, fostering a collaborative andproductive work environment.• Helped drive positive P&L results through efficient costmanagement and prudent utilisation of resources.• Taking care of last mile Deliveries within TAT of 3 hrs of SFS/PFS orders.

•Acknowledging customer complaints.Take ownership of customer issues.•Managed delivery schedules to optimise route efficiency and meettight deadlines.• Maintained a high standard of customer service, addressing queriesand concerns with professionalism.• Handling 10 Stores Organizing and monitoring the daily activities in the assigned cluster.

•Led a team of 30 +members, driving project completion withintimeline.• Monitored team performance, providing suggestions forimprovement and training programmes to increase team efficiency• Handling 25 + I have space stores & Onboarding them to Deliver thepackages to customer.• TAT For the Delivery Efficiency within the timeline as the ETA

Store Ops