Dheeraj Mohan Mba (Uk),Cefa (Uk) Email & Phone Number

Kerala, India

Calicut Area, India

Ta-Da helps to build recurring revenue streams for brick & mortar/Non tech Businesses with Ta-Da subscription marketplace. Ta-Da was awarded the equity Free Innovation Grant by Kerala Startup Mission , Kerala Government Nodal Agency for Startups.

Calicut Area, India

TopGear MC Deliver Revenue to our clients via the following services.1) TopGear SCV CRM 2) TopGear Omnichannel Support 3) TopGear Emails 4) Mystery Shopping5) Web Designing6) Android/Ios App Designs7) Social Media Marketing8) Whatsapp Automation, Facebook and Instagram Automation 9) Google & Youtube Ads

Calicut Area, India

My VR is a VR/AR Company aiming to deliver VR/AR experiences with the help of Smartphones and VR HeadsetsMy VR sells its branded VR Headsets and develops in House VR/AR Apps based on user needs for mass user adoption.

Calicut Area, India

Managed 27 Jewellery Showrooms, Sales, Marketing, IT,HR, Purchase & production, Legal & Compliance departments of the Chemmanur International Group so as to ensure the various KPIs like Revenue, Sales, Making Charge, Stock rotation & expense targets are monitored & achieved so as to ensure profitable business operations. Developed the business operations strategy of the organisation by benchmarking International standards thereby improving the business performance . Managed the International expansion projects of the organisation (USA & Hong Kong) and traveled to Hong Kong for the same to setup business operations from scratch. Managed & conducted monthly one to one meetings with Zonal Managers to track the progress on various Key Performance Indicators of their respective area of operationDeveloped and Implemented the Franchisee Expansion project, took steps for setting up the business for franchisee expansion, developed ROI for various franchisee proposal. Managed the Customer Loyalty Card Program & monitored its implementation. Implemented centralized customer care department, online complaint & enquiry registration, developed Complaint handling procedures Developed Tailored Training & Development program for Jewellery Industry by benchmarking UK training programs based on the needs of the organisation and to National Occupational Standards set for Jewellery Industry.Developed and Implemented Profit and expense portfolio trackers for Individual showrooms,Activity Trackers, Salesmen Formats to track the sales activity of the salesmen in every branch resulting in increase in average making charges and on diamond cross selling conversion. Developed and Implemented a Reward & Recognition program based on UK reward and recognition platforms to recognize best performing showrooms, salesmen and direct sales team.Developed and implemented the “Sales officer’s Tool Kit” project to aid the organisation’s 5000 plus direct sales force

London, Uk

 Managing and providing leadership to the savings specialists, credit card specialists, insurance specialists and customer consultants in the City of London Banking/Bancassurance market of Bank of Ireland Conducting weekly sales meeting of the Crown flagship branch, Key sellers meetings and the monthly one to one meeting with specialists to discuss YTD and monthly targets, performance improvement plans and strategies.  Conducting weekly Work time coaching/training sessions to improve skills and behaviours of consultants/specialists. Developing and Implementing the branch Income strategy, sales plans, sales strategies, specific product vertical plans, analysing MI and proposing areas of improvements Facilitating offline/online coaching to colleagues and observing them during live customer meetings to ensure compliance and areas of improvement of the specialist/colleague Maintaining compliance to the financial services regulatory framework of the UK Updating the branch MI and reporting figures to Crown Area Manager on a daily basis Providing financial planning to HNW/UHNW clients in the City of London Processing new business applications for financial products through the use of various IT systems and updating customer information in the sales force CRM software Designed new recognition platform for the Specialists and Customer Consultants to improve productivity of the workforce Designed new set of operations procedures for creating better customer experiences and to penetrate different customer segments of the branch.  Trained, developed and improved productivity of two apprentices in areas of customer experience, relationship management and retail standards Recommended by multiple HNW customers to the Head Office for providing high quality financial planning customer experience and was subsequently recommended for financial planning customer experience awards for FY2012-13.

Project: Analysed the Impact of Customer Relationship Marketing on Sales Behaviour (Customer) & Sales Effectiveness in Insurance domain.Interfaced with the Insurer, gained understanding about the requirements, conducted primary and secondary research, analysed business, customer and manager data with SPSS, developed insights on customer behaviours and provided reports to decision makers.Provided actionable recommendations to improve behaviour of managers for improving quality, customer satisfaction, trust, recommendation behaviours in customers, new business from existing customers.

Interfacing with the operations, sales support, underwriting, marketing and compliance functional areas for processing and issuing new business proposals.Initiating processing of new business opportunities by using COTS/bespoke IT solutions of Aviva.Managed a team of 16 Financial Planning Advisors Facilitated a financial services workshops and provided training to team members on pension and insurance products.Developed and implemented strategies for business development, marketing and relationship management Sold life insurance policies worth INR 8.2 million in premiums in 24 months.Financial Planning team created a national regulated sales record for selling most insurance policies in a day

Interfacing with various functional areas within the ICICI bank home loans department for ensuring the new business proposals of Prudential.Increased sales volume in the North Zone through sales, relationship management and marketing campaignsPlayed a major role in increasing the company’s market share by 12% in the region, by managing and providing training to Customer Service Representatives and Sales Executives across the zone.

Managed a sales team of 16 across two branches; Consistently achieved team targets and maintained the national No.1 spot for 3 months in terms of post-paid connection sim card salesBecame the youngest member in the prestigious Club-40 team of Bharti Airtel by selling more than 40 post-paid connections in a monthAchieved 116% increase in Average Revenue Per User (ARPU) for the zone

Served In Army Student sub wing as an Under Officer (Commander of 140 cadets) and as Camp commander of 1754 cadets (Managed 9 Battalions and 36 senior cadets reporting). Developed Skills of people management, leadership, time management and co ordination.

Kozhikode, Kerala, India

Created a Network of Associates[Friends/Connections] in various colleges in my State to whom I sold Telecom SIM Cards , who will inturn sell it in their colleges for Profit. Introduced me to Business & entrepreneurship and the reason for me becoming an Entrepreneur. Bought a Pulsar Motor Bike with the money I earned in College

Mba, Strategy, Research, Management, Marketing,People Management, Change And Multicultural Management, Merit

Activities and Societies: ReachStrategic Management, Marketing Strategy, Change & Innovation Management, Project Management, Multi.

Certified Financial Adviser-Cefa, Uk Financial Services,Insurance And Banking Sector, Merit

Regulatory and Compliance requirements of UK Financial Industry, TCF, whole range of UK Insurance, protection and financial services.

Bachelor Of Technology- B Tech, Applied Electronics And Instrumentation., 60

Plus Two, Science, 74

General, 84