◾ Develop plans to meet daily, weekly and monthly goals, processing strategies and employees required to meet service commitments; continuously monitor staffing levels and workload. Understand and work towards the goals and vision of operations including productivity, customer service, cut-offs and quality◾ Promote and implement work place safety and health programs for the work unit including: coaching and directing employees on safe work practices in order to reduce accident frequency and… Show more ◾ Develop plans to meet daily, weekly and monthly goals, processing strategies and employees required to meet service commitments; continuously monitor staffing levels and workload. Understand and work towards the goals and vision of operations including productivity, customer service, cut-offs and quality◾ Promote and implement work place safety and health programs for the work unit including: coaching and directing employees on safe work practices in order to reduce accident frequency and severity; conducting inspections and investigations.◾ Direct, coach and provide guidance and leadership to employees, promote a respectful environment in the workplace, administer human resources processes such as staffing, performance management, disability management and attendance management, resolve staff issues including taking disciplinary action if required, consult with Labour Relations and/or union representatives on the application of the terms of the collective agreement.◾ Evaluate current operational methods and procedures, recommend improvements to optimize operational efficiency, implement changes and communicate with support groups as required◾ Control and update data for reporting systems to ensure all Plant data requirements are met, analyze daily productivity reports to determine problems and trends, and share analysis and key indicator results with the team◾ Communicate frequently with the previous and post-shift Supervisors, provide a brief “recap” of key activities performed, and discuss any anomalies that occurred during the shift◾ Promptly respond to equipment failures, make adjustments to meet scheduled deadlines, prepare a report and notify Production Control and Reporting◾ Maintain employees’ time and leave to ensure accurate and timely pay for all employees, produce reports, enter and monitor all leaves and balances in SAP. Show less

◾ Provide all customers with friendly and personalized attention, in person and on the phone at all stages of the rental process.◾ Adhere to company rental requirement guidelines.◾ Effectively resolve all customer service issues.◾ Use Company approved selling techniques to offer all optional products to meet customer needs.◾ Achieve sales targets and goals.◾ Perform other customer service related duties in addition to those listed, to ensure our service exceeds the… Show more ◾ Provide all customers with friendly and personalized attention, in person and on the phone at all stages of the rental process.◾ Adhere to company rental requirement guidelines.◾ Effectively resolve all customer service issues.◾ Use Company approved selling techniques to offer all optional products to meet customer needs.◾ Achieve sales targets and goals.◾ Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.◾ Positively represent the Company to all vendors and the general public.◾ Ensures the security of company assets.◾ Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the manager Show less

◾ Establish and maintain strong customer relationships in order to meet customer needs and objectives;◾ Provide objective financial advice to clients with complex investment/risk needs;◾ Proactively sell financial solutions that meet clients’ needs as identified through the financial planning process;◾ Educate customers regarding their personal portfolio performance and the market outlook in order to assist in asset allocation decisions, tax deferral, income-splitting, estate… Show more ◾ Establish and maintain strong customer relationships in order to meet customer needs and objectives;◾ Provide objective financial advice to clients with complex investment/risk needs;◾ Proactively sell financial solutions that meet clients’ needs as identified through the financial planning process;◾ Educate customers regarding their personal portfolio performance and the market outlook in order to assist in asset allocation decisions, tax deferral, income-splitting, estate planning, etc.;◾ Provide financial stewardship to customers regarding their personal portfolio performance and the market outlook and achieve customer loyalty;◾ Utilize appropriate opportunity management techniques to increase profit of the portfolio and minimize risks;◾ Plan and execute marketing and financial solutions to attract new clients. Show less

◾ Train team members for customer service, retail, and operations of the restaurant.◾ Encourage an exciting and fun work environment and motivating team members.◾ Assist the Restaurant Manager in recruiting, retention strategies.◾ Respond to customer service complaints in a timely manner, and turning potentially negative situations into positive situations.◾ Exceptional Cash handling and managing end of the day cash registers.◾ Implemented operational policies and… Show more ◾ Train team members for customer service, retail, and operations of the restaurant.◾ Encourage an exciting and fun work environment and motivating team members.◾ Assist the Restaurant Manager in recruiting, retention strategies.◾ Respond to customer service complaints in a timely manner, and turning potentially negative situations into positive situations.◾ Exceptional Cash handling and managing end of the day cash registers.◾ Implemented operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.◾ Collected customer feedback and made process changes to exceed customer satisfaction goals. ◾ Maintains a calm demeanour during periods of high volume to keep store operating to standard.◾ Mastered Point of Sale (POS) computer system for automated order taking.◾ Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.◾ Assisted management with monthly inventory control and weekly stock ordering. Show less

◾ Manage large amounts of inbound and outbound calls in a timely manner◾ Devised communication “scripts” when handling different topics◾ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives◾ Seize opportunities to upsell products when they arise◾ Build sustainable relationships and engage customers by taking the extra mile◾ Keep records of all conversations in our call center database in a comprehensible way◾… Show more ◾ Manage large amounts of inbound and outbound calls in a timely manner◾ Devised communication “scripts” when handling different topics◾ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives◾ Seize opportunities to upsell products when they arise◾ Build sustainable relationships and engage customers by taking the extra mile◾ Keep records of all conversations in our call center database in a comprehensible way◾ Frequently attend educational seminars to improve knowledge and performance level◾ Meet personal/team qualitative and quantitative targets Show less

- Generated sales leads and insurance follow-ups.- Handling market portfolios- New and old customer evaluations- Policy renewals and refunds- Claims and Freelance

Summer internship for fulfillment of B.B.A- Assisted sales force in recruitment of financial advisers- Managing insurance polices and claims