Dheeraj Ramchandani Email & Phone Number

Willemstad, Cw

Curacao, Cw

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Willemstad, Curacao, An

Serve as Senior Account Manager for this authorized HP Business/Gold Partner, Microsoft (MS) Gold Certified Partner, Cisco Premier Partner, NetApp Authorized Sales and Service Partner, VMWare Enterprise Partner, Avaya partner. The company is a leading provider of IT solutions and services in the Southern Caribbean. Utilize strategic and consultative selling techniques for IT solutions such as converged infrastructure/networking/cloud solutions/managed services/software/security solutions. This includes identifying opportunities and customer needs, positioning and establishing the value proposition of solutions, engaging customers and pre-sales in design phase, proposal development, follow up with ordering, implementation, and post-sales support. Manage key accounts, vendor relations, train staff, represent the company at international events and ensure that the company maintains its sales certifications with vendors. Supervise account managers/sales reps occasionally.   Generated over 40% of total sales revenue for the Curacao head office for 2018. Consistently ranked among the top three salespeople every year. Sold over $30M individually for the company to date. Exceeded sales quota for 2018, 2022, 2023 by over 50%. Awarded as HPE Latin America’s top seller for server options in the LATAM region. Achieved the highest rate of customer retention in the company and recognized as the most successful sales person for the past three years. Grew market share in new countries of operation, such as Suriname, St. Maarten, and Aruba by up to 50%. Provided sales support/coaching, vendor introductions, certification assistance, product knowledge to sales teams. Built and maintained vendor relations including contract negotiation, pricing, certifications and strategy. Work extensively with customers, vendors and suppliers in the North American, Latin American and European markets. Engage with C-level executives for revenue growth and relationship building.

Toronto, Ontario, Ca

Provided customer service for one of Canada’s largest telecommunication companies. Converted interested callers into new customers through consultative selling of Rogers services, including digital cable, internet services, wireless and home phone services. Performed outbound calling, troubleshot customer problems, and provided solutions by working with the customer.  Implemented strategies to minimize competitive threats, retain existing customers, and increase revenues from those customers. Regularly exceeded targets for sales and customer conversion by over 20%.  Consistently ranked among the top 10% of the sales team by selling a high number of Revenue Generating Units (RGUs) which included new activations of the company’s primary cable services

Us

Served as EAM for one of the world's largest value-added distributors of storage and storage related products where main responsibilities included daily prospecting and following up on leads of IT resellers comprising of Industrial OEM, VARs and System builders and aligning company products and solutions to their needs and the needs of their customers. Communicated daily with all layers of the company and its vendor partners. Achieved over $1M in sales.

Cultivated and nurtured business relationships by providing outstanding customer service, including efficient communication and follow-up for one of the world's fastest growing resellers of computers accessories. Developed sales strategies and new business opportunities utilizing proven sales techniques, including research, prospecting, lead generation, and cold calling. Attended product demonstrations and seminars by top tier vendors such as HP, IBM, Lexmark, and others to stay informed on the latest technology and trends. Achieved 102% of quota by utilizing relationship-building strategies for outgoing and incoming sales inquiries. Expanded the customer base by over 5%.

Willemstad, Curacao, An

Sold hardware, software and services to major accounts across different verticals, including banks, telecom, Government, insurance, energy and Fortune 500(KPMG, Deloitte). Obtained the largest project for Infotrans to date at the time (worth $1.5M) to supply hardware/software to the Ministry of Justice of the Netherlands Antilles for their various departments. Instrumental in Infotrans obtaining Cisco Premier Partner status for sales.  Consistently exceeded quota by at least 25 % every year. Reduced shipping costs by up to 40% by suggesting and implementing low cost, effective shipping and logistic procedures, such as using sea transport instead of air transport for products. Individually achieved sales of $1.7M out of a total quota of $5.5M for the entire company during 2007.

Generated sales with key clients across different verticals for this authorized HP Platinum Business Partner, Epson & Apple dealer/service centre, and authorized Cisco reseller. Handled helpdesk operations when needed at Bgate.Net N.V, the ISP division of the company. Supervised operations in the absence of the general manager.  Sold over $100K in hardware, peripherals, and software to each client account during 2002 to 2004.  Boosted Apple sales from $1.5K in 2002-2003 to $30K in 2003-2004. Developed software to enable ISP users to view their internet usage online by using languages such as ASP, JavaScript, FrontPage 2000 in 2002. Oversaw purchases between $2M-$3M annually from overseas vendors and distributors, such as Ingram Micro Latin America, HP Latin America, TechData Latin America and Epson Latin America.  Generated new business via product demonstrations at Efex 2004, a technology trade show.

Master Of Computer Management(Mcm), Computer Applications

Adse(H), Software/Programming

Bachelor Of Commerce (B.Com.), Marketing, Accounting, Business Entrepreneurship

Education record