Dheeraj Thakkar Email & Phone Number

New Delhi Area, India

Mumbai

"It's about being happy doing what you Love"​We have two sides to our business, the B2B side is popularly known as OneDirect and B2C side is known as HelpChat ( formerly known as Akosha)I am working with most of India's leading B2C brands to help them find solutions to their customer experience related issues. My contribution is to generate and keep a healthy source for B2B revenue by solving some of the difficult problems using technology.Helpchat is the personal… Show more "It's about being happy doing what you Love"​We have two sides to our business, the B2B side is popularly known as OneDirect and B2C side is known as HelpChat ( formerly known as Akosha)I am working with most of India's leading B2C brands to help them find solutions to their customer experience related issues. My contribution is to generate and keep a healthy source for B2B revenue by solving some of the difficult problems using technology.Helpchat is the personal assistant app that helps you get more things done to make your everyday life easier. Be it anything, from recharging your phone to tech support, travel booking to holiday guidance, grocery to food ordering, shopping assistance to finding deals & coupons, finding gifts to suggesting best electronic item, web check-in to getting your laundry done - Helpchat can get all of them done for you.We are a 600+ people company with offices in Bangalore, New Delhi and Mumbai. Check out our mobile app here - bit.ly/Helpchat.We raised Rs. 100 crore from Sequoia Capital in May 2015 to build Helpchat as the go-to platform for customers and strengthen the OneDirect suite of enterprise software.OneDirect's core strength lies in "Customer Experience Management"​ where today we work with some of India's leading brands to help manage their online reputation. Currently, 40+ India's leading brands are using OneDirect technology to manage their end-to-end online customer interactions.Today Kotak Mahindra, Aircel, MTS, Makemytrip, OLX, Snapdeal, Jabong, Goibibo, Daikin, Micromax, Groupon, Voltas, Dish TV, FashionAndYou, Yatra and Pepperfry are some of the brands which are using Akosha OneDirect technology. We are doing some awesome stuff in ORM space.Check out our website for more detailshttp://www.onedirect.in/http://www.akosha.com/https://www.helpchat.in/ Show less

Delhi, India

New Delhi Area, India

Worked as “Sales Account Manager”, for RBNL language TV network which include three channels i:e Big Magic,Spark Punjabi and RTL Thrill. My work profile was to develop and sell marketing plans on RBNL network (TV+ FM + outdoor + cinemas+ on ground) , handle negotiation, revenue generation and develop customised marketing plans. Customized Marketing plans – Understand and develop customized marketing plans on RBNL Netwoks TV channels, Radio Stations, outdoors, Intellectual Properties… Show more Worked as “Sales Account Manager”, for RBNL language TV network which include three channels i:e Big Magic,Spark Punjabi and RTL Thrill. My work profile was to develop and sell marketing plans on RBNL network (TV+ FM + outdoor + cinemas+ on ground) , handle negotiation, revenue generation and develop customised marketing plans. Customized Marketing plans – Understand and develop customized marketing plans on RBNL Netwoks TV channels, Radio Stations, outdoors, Intellectual Properties and On-Ground activations. Business Development – Successfully bought number of corporate brands on board within short span of time in media industry. Manager contact mapping – Manage relationship at highest level of decision makers both agency and client side. Manage to successfully create my own identity in the market in such short span of time. Show less

Worked as a Program Manager where I was responsible for Designing, Managing, Monitoring and Optimizing travel spend INR 100Cr+ for clients like CSC, Freesclale, Coca Cola, Orange Telecom, GE, RIM, Michelin etc. CWT is world leader in Corporate Travel Management with offices in 156+ countries and annual turnover of 26 Billion US dollars. I was given the task to handled some of the biggest clients and represent CWT India for global product development.In a nutshell I use… Show more Worked as a Program Manager where I was responsible for Designing, Managing, Monitoring and Optimizing travel spend INR 100Cr+ for clients like CSC, Freesclale, Coca Cola, Orange Telecom, GE, RIM, Michelin etc. CWT is world leader in Corporate Travel Management with offices in 156+ countries and annual turnover of 26 Billion US dollars. I was given the task to handled some of the biggest clients and represent CWT India for global product development.In a nutshell I use to work as a 1)Business analyst, 2)Watchdog, 3)Troubleshooter, 4)Account Manager and a person how can work across functions to get things done on time.My KPA’s were - Sustainable Business Development, Cross-selling, Profit optimisation, Client retention, Customer delight. Some of the corporates which I handled during my tenure at CWT were Show less

Gurgaon, India

Gurgaon, India

Pgdm, Customer Relationship Management, A

Vbs-Value Base Selling, Cosumer Behaviour, Negotiations, Value Selling, Customer Needs, Sales Cycle.

Bba, Economics, Business, Accounts, Marketing, Management,Sales, Hrm.

Activities and Societies: Cricket, Tourism Fare, Organizing committee member.