Dheera Krishnan Email & Phone Number

Kochi, Kerala, India

• Provides extensive technical support to other Technical Services departments and user organisations on IAM provisioning and de-provisioning related technical issues.• Analyse, document, and recommend process improvements for Identity Management processes.• Develop, maintain, and execute processes and procedures in support of routine administrative tasks.• Establish strong relationship with client representatives and project managers.• Works closely with application developers to maintain custom extensions of IAM environment.• Serves as SME on identity & access management within enterprise partnering with all lines of business to identify systems and identify repositories to be managed by identity and access management solutions.• Proactively assisting customers and internal teams to avoid or reduce problem occurrence.• Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.• Provides technical support and application management assistance for applications including but not limited to iManage, RSA Archer, Blackline.• Leverage internal technical expertise including peers, mentors, knowledge base, community forums, and other internal tools to provide most efficient solutions to customer issue.

Kochi, India

• Hired as a full-time Junior Linux systems administrator following initial consulting role to manage and maintain a 100+ shared and dedicated server environment (Linux), ensuring 99.9% or better uptime.• Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.• Regular follow-ups with customers with recommendations, updates, and action plans.• Assisted in maintaining systems in lab environments at various sites.• Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages.• Hands-on experience in Web Hosting Control panels like cPanel, Plesk, and WHM.• Managed daily activities to include user support and system administration tasks.