Dynamic leader proficient in managing outsourced teams across various customer activation functions within the financial services sector. Currently responsible for overseeing Activation (wellcome calls post demat account opening), F&O Activation, MTF Activation, NT Customer Calling, and Commodity Activation teams. Specialized in optimizing outsourced operations, ensuring seamless client onboarding experiences, and driving performance excellence. Skilled in vendor management, process enhancement, and achieving KPIs to meet organizational objectives. Proven ability to foster strong relationships with outsourced partners.