Daniel "Danny" Heid Email and Phone Number
Daniel "Danny" Heid work email
- Valid
- Valid
- Valid
- Valid
- Valid
Daniel "Danny" Heid personal email
Daniel "Danny" Heid phone numbers
• Proven ability to develop innovative programs to increase performance, maximize efficiencies and reduce risk• Cross-cultural team builder with track record of increased employee satisfaction and a champion of diversity• Self-confident, outgoing, and culturally adept with straight-forward personality and executive presence• Strategic thinker with proven expertise designing lean processes and successful regulatory interactions• Seasoned leader of large-scale international operations and initiatives
Charles Schwab
View- Website:
- schwab.com
- Employees:
- 33019
-
Managing Director, Third Party Risk Managment At Charles Schwab.Charles SchwabTexas, United States
-
Managing Director, Director Of Procurement, Operational Risk, And Business ContinuityTexas Capital Bank Apr 2022 - PresentDallas, Tx, Us• Responsible for Third-party Risk Management and Sourcing functions. Designed the organizational structure, hired key leadership, and revamped policies and procedures for organization of 50 employees.• Initiated AI Governance and use case workshop to prioritize Gen AI and LLM opportunities.• Streamlined the third-party reassessment program, which included creating the staffing model and hiring resources to assess over 500 top-tier third parties annually across key risk domains.• Oversee 2LOD RCSA review and challenge process for 140 Risk Assessable Units, provide 2LOD validation of new Issues, serve as primary interface for regulatory exams for Operational Risk.• Chair the firm's Operational Risk Management Committee • Saved 10% of addressable spend over a two-year period through robust category management, strategic RFPs, a revised negotiation playbook, and vendor rationalization.• Govern the Global Delivery Program.• Responsible for Corporate Travel vendor selection and program oversight.• Selected to conduct multiple training sessions for the firm’s 275 managers on Leading Through Change, Critical Talent Development and Coaching, and Effective Third-Party Management. -
Global Procurement ExecutiveBank Of America Sep 2019 - Feb 2022Charlotte, Nc, Us -
Svp, Global Business Continuity Executive / Global Operations ExecutiveBank Of America Aug 2017 - Sep 2019Charlotte, Nc, Us• Lead international organization of 85 business continuity professionals charged with seamless execution of the Business Continuity Testing and Exercise Program
-
Chief Operating Officer / Crisis Response ExecutiveBank Of America Jul 2016 - Aug 2017Charlotte, Nc, Us• Managed large-scale enterprise crisis response process by enabling executive actions, coordinating internal and external communications and continuously assessing and preparing for potential global threats
-
Svp, Program Management ExecutiveBank Of America Jun 2015 - Jul 2016Charlotte, Nc, Us• Responsible for the strategic planning and execution of a large-scale, globally transformational initiative supporting Global Technology and Operations. [Confidential Project]
-
Svp, Latam Chief Administrative OfficerBank Of America Dec 2013 - Jun 2015Charlotte, Nc, Us• Managed daily operations of delivery sites in Costa Rica and Mexico consisting of 1,700 employees supporting multiple BPO and IT processes• Developed and implemented regional strategies and tactics to optimize operational performance, employee satisfaction and fiscal accountability.• Oversaw all site facilities, transportation, security, visitor hospitality and vendor management.• Responsible for country and region financial planning, operating expenses and capital budget.
-
Vice-President, Operations DirectorBank Of America Jun 2012 - Nov 2013Charlotte, Nc, Us• Responsible for 450 bilingual customer service agents supporting Credit and Deposit customers.• Completed substantial performance turnaround in 12 months time; improved site ranking in Overall Satisfaction from lowest performing site to #1 performing site for 8 consecutive months.• Reduced turnover by 24% by introducing new Reward & Recognition program recognizing up to 60% of population; re-energized associate base through engagement activities.• Developed and implemented FAST program to provide differentiated coaching, monitoring, and employee accountability to accelerate results among outliers.
-
Vice-President, Site Delivery ManagerBank Of America Jul 2010 - Jun 2012Charlotte, Nc, Us• Responsible for developing offshore delivery models, creating business cases, evaluating risk and identifying key growth strategies for internal lines of business.• Directly supported initiative to hire 600 new contact center positions representing labor arbitrage of 3.1MM.• Key member of enterprise strategy team to evaluate outsource opportunities in Guatemala, Colombia, and Mexico. Managed multiple departments consisting of 30 associates
-
Vice-President, Vendor Relationship ManagerBank Of America Jun 2008 - Jul 2010Charlotte, Nc, Us• Responsible for over 1,400 customer service agents in Guadalajara, MX (TeleTech), Kentucky (Sykes) Utah (Convergys) through outsourced relationship valued at 30MM annually.• Established management routines to drive performance across all Contact Center KPIs.• Achieved 45% decrease in handle time, 30% increase in initial call resolution while driving substantial increases in sales across multiple locations.
-
Assistant Vice President - Process DesignerBank Of America Jul 2007 - Jun 2008Charlotte, Nc, Us• Led Six Sigma Green Belt project to implement automated return mail process producing over 450K in savings during multi-generational implementation.• Managed cross-functional team of 30 key stakeholders to deliver cost savings of 2.1MM by identifying and suppressing Total Business Reports from the Small Business Lending platform.• Identified and implemented opportunity to save the Consumer Credit Risk over 230K in postage. • Researched and presented credit card renewal strategies, evaluated UK Card decision and fulfillment metrics as part of End-to-End metric initiative.
-
Global MarketingMotorola, Inc. May 2006 - Dec 2006Chicago, Illinois, Us• Managed the redesign and launch of new Global Marketing Intranet site and database (MOTOTOOLS) through M-Gate process. Sought input from global stakeholders and end users while liaising with IT development teams to ensure timely completion.• Managed the development of e-brochures (media-rich, on-screen presentations).• Proposed names for iconic phones, consulted on naming convention and analyzed competitors’ strategies.• Led initiative to develop more compelling and innovative POS materials through multi-agency management. -
Web Development Manager & Communications CoordinatorJordan School District Aug 2001 - Jun 2005West Jordan, Utah, UsJordan School District served 78,000 students in 89 schools.• Developed comprehensive marketing plan for new website, including search engine promotion, direct mail advertisements to 110,000 residences, radio and television mentions, and database marketing, which resulted in web traffic increase of over 900%.• Designed and successfully launched new website based on focus group feedback, user patterns, and competitive analysis. Moved printed publications to electronic format saving $50,000 annually.• Trained, critiqued, and supervised 89 local school web managers. Developed JSD Web Scorecard to evaluate local school websites and ensure guideline compliance.• Developed weekly internal communications e-mails for over 9,000 employees. -
Co-FounderVida Communications Apr 2000 - Jun 2005Provided e-commerce solutions for small to mid-sized companies, including Online Marketing, Search Engine Optomization, Web Traffic Analysis, etc.
-
Project Manager / Spanish Speaking Hr RepTrugreen Landcare Apr 1999 - Sep 1999Frederick, Md, Us
Daniel "Danny" Heid Skills
Daniel "Danny" Heid Education Details
-
Thunderbird School Of Global ManagementInternational Management -
Brigham Young UniversityMinors In Spanish And Business Management
-
California Polytechnic State University-San Luis Obispo
Frequently Asked Questions about Daniel "Danny" Heid
What company does Daniel "Danny" Heid work for?
Daniel "Danny" Heid works for Charles Schwab
What is Daniel "Danny" Heid's role at the current company?
Daniel "Danny" Heid's current role is Managing Director, Third Party Risk Managment at Charles Schwab..
What is Daniel "Danny" Heid's email address?
Daniel "Danny" Heid's email address is da****@****ica.com
What is Daniel "Danny" Heid's direct phone number?
Daniel "Danny" Heid's direct phone number is (866) 607*****
What schools did Daniel "Danny" Heid attend?
Daniel "Danny" Heid attended Thunderbird School Of Global Management, Brigham Young University, California Polytechnic State University-San Luis Obispo.
What skills is Daniel "Danny" Heid known for?
Daniel "Danny" Heid has skills like Leadership, Management, Project Management, Training, Operations Management, Vendor Management, Analysis, Strategic Planning, Strategy, Competitive Analysis, Banking, Cross Functional Team Leadership.
Who are Daniel "Danny" Heid's colleagues?
Daniel "Danny" Heid's colleagues are Cole Todd, Steven Hung, Dusty Baker, Rebecca Kramer, Brooke Lederer, Shoaib M, Denise B..
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial