Douglas Heintz Email & Phone Number

Regional authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) Conduct pre-sales presentations and clear provide written responses to RFIsSupport the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues.Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.Extensive technical and practical knowledge of Russian and Russian-language electronic academic publishing industry, its platforms, and aggregators and locally brewed LIS solutions

University Library, Physical Sciences And Engineering Division

Provided reference and information services to users in person and onlineDeveloped and updated finding aids and other materials to assist users in their researchAssisted in research on federated searching user behavior and professional scientific ethicsLead a team of 12 graduate students to convert the University Library website to WordPress platform.

College Of Engineering

Designed and deployed information management tools and strategies that automated clunky business practices, closed service gaps, and made a bottom-line impact on department goals.Managed a portfolio of communications projects and outreach events to connect donors with the universityLead projects for positive change at the institutional level including working to develop a standards-based approach to donor relations and acting as a subject matter expert and design team member for a complex enterprise CRM deployment

University Library

Managed the professional activities of senior library executivesActed as unit webmaster and deployed custom solutions to address business needs of the department and beyond.Compiled and edited confidential proposals, planning documents, and reports, requiring significant discretion and sophisticated analysis

Champaign, Il

Oversaw the cataloging, database management, distribution, and sale of a 7000 volume private library

Master Of Science (M.Sc.), Library & Information Science

Focus in Metadata, Information Management, Digital Preservation, and Digital Libraries

Bachelor Of Arts (B.A.), Russian Language And Literature

Russian Language

Summer Workshop in Slavic, East-European, and Eurasian Languages

Certificate, Russian Language

History And Philosophy Of Science

Russian Language

High School