Don Helms

Don Helms Email and Phone Number

Infrastructure Operations Manager at PHEAA @ PHEAA
Hershey, PA, US
Don Helms's Location
Hershey, Pennsylvania, United States, United States
Don Helms's Contact Details

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About Don Helms

Senior IT Leader with over 20 years' experience in IT Management, Project Management, Client Engagement, Public Speaking, Cross-Team Collaboration, Leadership, ITIL, Generative AI, AWS, Windows, Linux, Storage, Network, and Database. Continually work to strengthen my team and those around me.A few of my recent accomplishments:- When we had a short 6 month window for a complete physical system refresh, I took on the role of facilitator, working with teams from Windows, Linux, Network, Storage, and Security to find a way to complete the project while still maintaining the normal work flow.- Managed a storage array update between our storage team and our sub-contractor, which we managed to do without downtime to the client. Planned 3 month project completed in 2 months.- Took over Service Level Agreement (SLA) reporting, ensuring that we met contract obligations to the client.- Managed the migration off of a 3rd party software to an internal solution, saving the project $1.3 million dollars.In my main capacity manager role I had the responsibility and privilege of having in-depth knowledge of every aspect of the data centers. Each week I worked with our Windows, Linux, AIX, Network, Storage and Mainframe teams to identify and prevent any potential bottlenecks or incidents. I also had presented our findings to our clients along with recommendations to keep their systems running at optimum performance.I enjoy the opportunity I have to work with System Administrators, Architects, Service Delivery Manager, and Account Executives. My years of experience working with all the teams involved in a $100 million dollar project entails working at the Enterprise level as well as the individual entities that make up that enterprise. This experience has given me the unique understanding of what it takes to run a large operation as well as any number of smaller ones.Looking for IT Manager, Chief Technology Officer, Infrastructure Operations Manager, or similar leadership positions. Contact me at dhelmsbu@yahoo.com.

Don Helms's Current Company Details
PHEAA

Pheaa

View
Infrastructure Operations Manager at PHEAA
Hershey, PA, US
Website:
pheaa.org
Employees:
1218
Don Helms Work Experience Details
  • Pheaa
    Pheaa
    Hershey, Pa, Us
  • Pheaa
    Infrastructure Operations Manager
    Pheaa Mar 2024 - Present
    Harrisburg, Pennsylvania, Us
    Responsible for end-to-end management of PHEAA’s server, storage, database, and middleware infrastructure platforms
  • Unisys
    Infrastructure Capacity Manager
    Unisys Nov 2015 - Jul 2023
    Blue Bell, Pennsylvania, Us
    As the IT Capacity Manager for a $100 million/year contract, I am knowledgeable and responsible for a wide variety of IT disciplines. My team reports on Windows, Linux, and AIX servers, network devices, storage and mainframe systems. I work directly with system administrators, architects, and senior management to assure that our clients have all of the resources required to operate at the highest level.• Managed transition from 3rd party capacity management software to in-house solution, saving the contract $327,000/year in maintenance fees• Work with Executive Management and technical teams continually, including during major physical system technical refresh• Meet with over a dozen agencies on at least a quarterly basis to present and discuss capacity and performance data, along with recommendations• Oversee daily Service Level Agreement (SLA) reports covering 17 SLA’s
  • Unisys
    Infrastructure Capacity Analyst
    Unisys Oct 2014 - Nov 2015
    Blue Bell, Pennsylvania, Us
    • Developed extensive automated reporting system with 3rd party software• Deep dives into IT incidents to determine source of problem• Create and present quarterly capacity reviews to clients• Strong understanding of Windows, Linux, AIX, storage, and network systems• Maintain capacity management software, including upgrades and trouble shooting• Introduced weekly capacity watch list to help predict and reduce potential incidents
  • Highmark
    Sys Admin & Capacity/Performance Analyst
    Highmark May 2012 - Oct 2014
    Pittsburgh, Pennsylvania, Us
    • Created daily, weekly, & monthly capacity reports• Collaborated with diverse technical teams to find solutions to capacity issues• Reviewed daily reports for anomalies that could put servers at risk of capacity issues, allowing for proactive action to be taken, minimizing downtime or bottlenecks• Resolved Linux, AIX, & Solaris incidents and change requests• Build and patch Red Hat Linux systems
  • Harrisburg School District
    Science Teacher
    Harrisburg School District Jan 2009 - Aug 2010
    Philadelphia, Pa, Us
    • Taught principles in Earth Science to 8th grade students• Developed daily lesson plans
  • Harrisburg University
    Adjunct Professor
    Harrisburg University Jan 2006 - May 2009
    Harrisburg, Pa, Us
    Taught Geographic Information Systems and Geography classes.
  • Skelly & Loy
    Geoscientist/Gis Specialist
    Skelly & Loy Jan 2006 - Jan 2009
    Harrisburg, Pa, Us
    • Developed and marketed GIS application for state agencies and universities• Provided design work for treatment ponds used in coal mining remediation efforts
  • Geodecisions
    Lead Gis Analyst/Project Manager
    Geodecisions 2005 - 2006
    Camp Hill, Pa, Us
    • Developed Visual Basic for Applications (VBA) code for the PA State Police from 2-3 days for each of the state’s 67 counties, down to 20 minutes per county• Developed GIS web services and maintained Oracle database for $430,000 GIS application
  • The City Of Harrisburg
    Gis Manager
    The City Of Harrisburg 2001 - 2005
    • Developed City-wide Geographic Information System (GIS) supporting Police, Fire, Building & Codes• Provided maps and expert witness testimony that aided in the conviction of over 30 criminals• Provided training to city staff on how to use new GIS system to streamline their daily work
  • Saic
    Gis Specialist/Geoscientist
    Saic 1998 - 2001
    Reston, Va, Us
  • Us Army
    Stinger Missile Team Chief
    Us Army Sep 1990 - Feb 1993
    Arlington, Virginia, Us
    Served in US Army’s 4th Infantry Division. Mission was to provide air defense from attacking fighter jets and helicopters using shoulder-fired Stinger missiles. • Promoted to Team Chief in charge of gunners one year after schooling.• Prepared team for combat situations and attended Combat Lifesaver School.• Platoon Guide for Basic Training in charge of 46 soldiers.

Don Helms Skills

Analysis Project Management Management Leadership Databases Gis Data Analysis Proposal Writing Microsoft Sql Server Business Analysis Public Speaking Program Management Training Strategic Planning Budgets Project Planning Access Time Management System Administration Process Improvement Team Leadership Customer Service Data Center Software Documentation Nonprofits Government Community Outreach Fundraising Vendor Management Team Building Networking Information Technology Public Policy Teaching Red Hat Linux E Commerce Oracle Data Management Coaching Policy Teamquest Integration Business Process Improvement Nonprofit Organizations Geographic Information Systems Wily Technical Writing Strategy Capacity Management

Don Helms Education Details

  • Penn State University
    Penn State University
    Information Systems
  • Bucknell University
    Bucknell University
    Geology
  • Bucknell University
    Bucknell University

Frequently Asked Questions about Don Helms

What company does Don Helms work for?

Don Helms works for Pheaa

What is Don Helms's role at the current company?

Don Helms's current role is Infrastructure Operations Manager at PHEAA.

What is Don Helms's email address?

Don Helms's email address is do****@****sys.com

What is Don Helms's direct phone number?

Don Helms's direct phone number is +171750*****

What schools did Don Helms attend?

Don Helms attended Penn State University, Bucknell University, Bucknell University.

What are some of Don Helms's interests?

Don Helms has interest in Children.

What skills is Don Helms known for?

Don Helms has skills like Analysis, Project Management, Management, Leadership, Databases, Gis, Data Analysis, Proposal Writing, Microsoft Sql Server, Business Analysis, Public Speaking, Program Management.

Who are Don Helms's colleagues?

Don Helms's colleagues are Teresa Fitzgerald, Lashya Rosario, Jasmine Brown, Rosie Kihn, Brad Choate - Mba, Itil, Csm, Jeffrey Fischer, Aunt Mel.

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