Don Helms Email & Phone Number

Hershey, Pa, Us

Harrisburg, Pennsylvania, Us

Responsible for end-to-end management of PHEAA’s server, storage, database, and middleware infrastructure platforms

Blue Bell, Pennsylvania, Us

As the IT Capacity Manager for a $100 million/year contract, I am knowledgeable and responsible for a wide variety of IT disciplines. My team reports on Windows, Linux, and AIX servers, network devices, storage and mainframe systems. I work directly with system administrators, architects, and senior management to assure that our clients have all of the resources required to operate at the highest level.• Managed transition from 3rd party capacity management software to in-house solution, saving the contract $327,000/year in maintenance fees• Work with Executive Management and technical teams continually, including during major physical system technical refresh• Meet with over a dozen agencies on at least a quarterly basis to present and discuss capacity and performance data, along with recommendations• Oversee daily Service Level Agreement (SLA) reports covering 17 SLA’s

Blue Bell, Pennsylvania, Us

• Developed extensive automated reporting system with 3rd party software• Deep dives into IT incidents to determine source of problem• Create and present quarterly capacity reviews to clients• Strong understanding of Windows, Linux, AIX, storage, and network systems• Maintain capacity management software, including upgrades and trouble shooting• Introduced weekly capacity watch list to help predict and reduce potential incidents

Pittsburgh, Pennsylvania, Us

• Created daily, weekly, & monthly capacity reports• Collaborated with diverse technical teams to find solutions to capacity issues• Reviewed daily reports for anomalies that could put servers at risk of capacity issues, allowing for proactive action to be taken, minimizing downtime or bottlenecks• Resolved Linux, AIX, & Solaris incidents and change requests• Build and patch Red Hat Linux systems

Philadelphia, Pa, Us

• Taught principles in Earth Science to 8th grade students• Developed daily lesson plans

Harrisburg, Pa, Us

Taught Geographic Information Systems and Geography classes.

Harrisburg, Pa, Us

• Developed and marketed GIS application for state agencies and universities• Provided design work for treatment ponds used in coal mining remediation efforts

Camp Hill, Pa, Us

• Developed Visual Basic for Applications (VBA) code for the PA State Police from 2-3 days for each of the state’s 67 counties, down to 20 minutes per county• Developed GIS web services and maintained Oracle database for $430,000 GIS application

• Developed City-wide Geographic Information System (GIS) supporting Police, Fire, Building & Codes• Provided maps and expert witness testimony that aided in the conviction of over 30 criminals• Provided training to city staff on how to use new GIS system to streamline their daily work

Reston, Va, Us

Arlington, Virginia, Us

Served in US Army’s 4th Infantry Division. Mission was to provide air defense from attacking fighter jets and helicopters using shoulder-fired Stinger missiles. • Promoted to Team Chief in charge of gunners one year after schooling.• Prepared team for combat situations and attended Combat Lifesaver School.• Platoon Guide for Basic Training in charge of 46 soldiers.

Master Of Science, Information Systems

Bs, Geology

Education record