Dhena Thayalan Email & Phone Number

Hyderabad Area, India

Tamil Nadu, India

Tamil Nadu

Chennai Area, India

• Managing all the operations required for the project requirements.• Interacting with the client on activities of project work and procedures.• Handling daily operational activities of project implementation. • Plan and provide relevant training to the clients on software.• Preparing and Maintenance of forms and records of operations, safety.• Manage client complaints and follow up with service delivery on time.• Receive client requirements and Work and follow-ups• Track, monitor and make recommendations to achieve customer satisfaction.• Follow up with the clients and the teams• On the completion of signed documents handed over to the document accounts for invoicing.• Assisting in transferring the client requirements on project to the development team.• Responsibility for management information, including: contributing to the departmental monthly report on behalf of the office. • Reporting and developing Key Performance Indicator / Quality Improvement Framework data.• Monitoring and reporting staff absence overseeing performance management systems and producing other adhoc reports / information as required.• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities / confidentiality. Ability to effectively manage staff, including dealing with any performance management issues in a timely and appropriate manner.

Chennai Area, India

Improving B2B sales.· Providing API's to B2B and getting direct API's to increase revenue· Developing new business through B2B.· Resolving client end issues within deadline.· Implementing new ideas with team members for business development.· Design, implement & facilitate an effective local & national marketing strategy.· Carrying out effective research & intelligence into competitor products & other trends.· Constantly improving business development activities.· Develop partnerships & relationships with third parties to meet strategic objectives.· Identifying key marketing opportunities.· Exceptional project and time management skills.· Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.· Setting the scope, implementation, management & review of marketing campaigns.· Assisting in supervising, induction and training programs for the new joiners.· Delivery of team sales, service level components, quality and productivity targets & indicators.· People Management, including all HR related issues, as well as staff development.· Operational Management: Managing the floor, adherence to schedule.

Master Of Business Administration (Mba), Logistics, Materials, And Supply Chain Management

Bachelor Of Science (Bsc), Computer Science