Dale Henderson Email & Phone Number

Wooloowin, Qld, Au

Boondall, Queensland, Australia

- Running daily reports and checking for stock inconsistencies and suspicious movements.- Investigating and resolving SOH inconsistencies, negative stock levels within our ERP software, JDE.- Investigating and resolving issues with production work orders.- Performing QA checks on aluminium extrusions daily when needed/notified.- Assisting with Order picking/packing for accessories and aluminium lengths when needed.

Boondall, Queensland, Australia

- Provided internal Lvl.1 support for the hardware, networking and software Issues of 350~ employees from multiple branches along the Australian east coast (QLD - VIC).- First point of contact via ticketing software, phone and email communication, responding in a timely manner and escalating issues up the chain of command when unresolvable.- Use of remote support tools to assist employees working in the office and from remote locations. - Responsible for creation of new user accounts, O365 and Exchange administration, supporting internal sales, quoting and production software, hardware deployment and maintenance, creating and updating help desk procedures, solutions and process documentation.- AD, DHCP, Printer management, Windows Server, Citrix Workspace, File and Email recovery via Commvault, Manage engine MDM to deploy and support Android tablets and scanners for use across the business, Teamviewer and Connectwise for remotely supporting Employees and more...- Responsible for assisting with business-critical and time-sensitive issues with factory production hardware, infrastructure and software.

Brisbane, Queensland, Australia

* Maintain stock levels and provide customer service assistance as required.* Maintain the presentation of the store, promo displays. and carry out regular stock take duties.* Provide training and guidance to junior team members and customer service staff.* Facilitate front-end product enquiries and respond to customer complaints.

Brisbane, Australia

Work Integrated Learning Commenced in Final year of study.• Develop a mobile app for use by the Metro North staff to help identify symptoms of health conditions.• Liaise with other members of the project and Metro North staff to ensure project deadlines are met.• Implement knowledge gained from my studies and provide professional advice regarding the development.• Demonstrate project management skills in keeping with real world industry standards.

Bachelor'S Degree, Information Technology, With Distinction (6.313 Gpa)

Bachelor of Information Technology (Comp. Science) - Years worth of advanced standing gained through completion of Diploma of IT.

Diploma, Information Technology (Networking), Pass

Diploma of IT (Networking) Conducted at TAFE Southbank - Completed CCNA Routing and Switching and CCNA Security on the Networking Academy.

High School Diploma